CommCare HQ incident
Degraded performance affecting form submissions and restores on www.commcarehq.org
Resolved after 17 hours 26 minutes, affecting Syncs with CommCare HQ and Form Submissions, on June 20, 2024.
Thank you for your patience for the time we worked on the resolution. We had this issue where where users may have intermittently seen errors when submitting forms or syncing. The issue is resolved and performance is now at the expected level. If you have any questions, please send a ticket to [email protected]. Thank you again for your patience and understanding.
Affected components
Update timeline
- identified Jun 20, 2024, 06:21 PM UTC
Dear users, We have been watching an issue on www.commcarehq.org, where users may have intermittently seen errors when submitting forms or syncing. Our developers are currently deploying a solution to address this. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.
- identified Jun 20, 2024, 07:21 PM UTC
Dear users, Thank you for your patience. We are still working on the fix for this issue. We'll post an update within the next hour. We apologize for any inconvenience this may be causing.
- monitoring Jun 20, 2024, 07:42 PM UTC
Dear users, Thank you for your patience. We have implemented the fix and are currently monitoring.
- resolved Jun 21, 2024, 11:47 AM UTC
Thank you for your patience for the time we worked on the resolution. We had this issue where where users may have intermittently seen errors when submitting forms or syncing. The issue is resolved and performance is now at the expected level. If you have any questions, please send a ticket to [email protected]. Thank you again for your patience and understanding.
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