CommCare HQ incident

Degraded performance affecting some reports and case search on www.commcarehq.org

Resolved after 1 hour 45 minutes, on June 26, 2024.

resolved Jul 03, 2024, 03:30 PM UTC

Dear users, On June 26th between 13:00-14:45 UTC we experienced an issue on www.commcarehq.org, where updated case information on reports and in case search were delayed. Our developers identified the issue and issued a fix immediately. We apologize for the inconvenience this may have caused.

Started
Jun 26, 2024, 01:00 PM UTC
Resolved
Jun 26, 2024, 02:45 PM UTC
Duration
1h 45m
Detected by Pingoru
Jun 26, 2024, 01:00 PM UTC

Update timeline

  1. resolved Jul 03, 2024, 03:30 PM UTC

    Dear users, On June 26th between 13:00-14:45 UTC we experienced an issue on www.commcarehq.org, where updated case information on reports and in case search were delayed. Our developers identified the issue and issued a fix immediately. We apologize for the inconvenience this may have caused.

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