Resolved after 3 hours 43 minutes, affecting Form Builder and App Release Management and 1 more, on April 14, 2025.
Dear users, this issue has now been fully resolved. We appreciate your understanding and patience while we worked to resolve this problem.
Affected components
Update timeline
- investigating Apr 14, 2025, 11:41 AM UTC
Dear users, We are currently experiencing some slowness on our servers, which may cause CommCare HQ to load slowly for some users. Our engineers are investigating the issue as a priority. We will keep you updated on the progress. We apologize for the inconvenience caused.
- investigating Apr 14, 2025, 12:32 PM UTC
Dear users, performance continues to remain in a degraded state. Our engineers are working on resolving the issue with the utmost urgency. We apologize for the inconvenience that this is causing.
- investigating Apr 14, 2025, 01:17 PM UTC
Dear users, performance continues to remain in a degraded state. Our engineers are working on resolving the issue with the utmost urgency. We apologize for the inconvenience that this is causing.
- investigating Apr 14, 2025, 02:19 PM UTC
Dear users, performance is gradually returning to normal. We will continue to monitor closely until the issue is fully resolved. Thank you for your patience and understanding.
- resolved Apr 14, 2025, 03:25 PM UTC
Dear users, this issue has now been fully resolved. We appreciate your understanding and patience while we worked to resolve this problem.
Your product runs on more than CommCare HQ
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services