Cohesity Outage History

We want to let our customers know that we are currently working on an intermittent issue with logging into Helios via SSO integration. We are actively working to resolve the problem and will keep you updated on our progress.

We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.

This issue only impacts AWS cloud resources. Azure cloud resources are not impacted.

We are seeing connectivity issues related to Azure. We are currently investigating and will provide updates here. Our connections with AWS are not impacted.

We want to let our customers know that we are seeing connectivity issues between the Cohesity Cluster and the Helios service. We are currently looking into this issue, and we will update you on the progress. We really apologize for the inconvenience.

We want to let our customers know that activities on the Data Protect services are also impacted and we are aggressively working to resolve this issue.

Customers with F3 O365 licenses may experience backup issues with a 403 response code. Microsoft is aware of the issue and is rolling out a fix. We will send out another notice when we believe it is resolved.

We want to let our customers know that we are seeing issues accessing the Helios services. We are working to resolve the problem as soon as possible. We apologize for the inconvenience.

Our users may experience intermittent delays in seeing latest job updates in "Activity page & Reporting page". The team has identified the issue and is verifying the fix.

We want to let our customers know that some of the backup runs have been impacted due to the AWS outage. We are closely looking at the issue and will be sending communication to our customers on the impacted runs.

We will upgrade the Data Protect Service in the APAC region on August 14, 2025. This upgrade involves both the backend infrastructure and the SAAS Connectors. We don't anticipate any impact on accessing your data, backups, management console, cluster management, or other services. This rollout impacts only customers subscribed to Data Protect as a Service. Should you experience any issues, please reach out to Cohesity support.

We want to let our customers know that we are seeing issues while logging into the Cohesity Cloud services. At this time, one of our underlying cloud vendors is having issues, which is causing this disruption. We are closely working with our vendor to address this issue as soon as possible. We apologize for any inconvenience.

We are continuing to investigate this issue.

We want to inform our customers that Teams backups are experiencing intermittent failures due to a change on the Microsoft end. We are working internally to come up with a workaround while Microsoft addresses the core issue. We apologize for any inconvenience. We will continue to provide updates on the progress.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to work on this issue and escalating it to Microsoft. We will provide more updates as we hear from Microsoft. We are also working to see if we can mitigate this issue from our end. We apologize for any inconvenience.

We would like to inform our customers that Microsoft has confirmed the issue is resolved, and we are closely monitoring our metrics. We will continue to provide updates.

We want to let our customers know that we are seeing connectivity issues with Cohesity Fortknox and we are looking into this issue. We apologize for any inconvenience.

We want to let our customers know there are issues while logging into the Helios Portal. We are currently looking into it and will update on the progress as soon as possible.

We are continuing to see intermittent login issues into the Helios Portal. We are aggressively working to determine the root cause of the issue. We will keep updating on the progress.

We want to let our customer know that we are seeing high failure rates while adding policies to protect new objects. We are aggressively working on this issue to resolve it as soon as possible. We really apologize for the inconvenience.

We want to let our customers know that we are continuing to investigate the issue. We will keep you updated on the progress.

Our users may experience intermittent delays in seeing latest job updates in "Activity page". The team has identified the issue and is testing a fix.

We want to let our customers know that we are observing connectivity issues to CCS landing page and APIs as part of the scheduled rollout. We are aggressively looking into this issue and will post updates on the progress. We apologize for any inconvenience.

We want to let our customers know that we are experiencing infrastructure issues in US East 2 region due to which indexing might get delayed. We are still assessing the current situation to understand the impact and working to address the issue. We apologize for any inconvenience.

We are continuing to investigate the issue and have engaged our cloud vendor to understand the root cause and identify the mitigation steps. We will continue to provide status update. We apologize for any inconvenience.

We are continuing to investigate the issue. Our indexing services are impacted due to node stability issues that are holding the indexes. We are seeing some positive signs on the stabilization of the nodes, but we are continuing to work with our cloud vendors. We will continue to provide status update. We apologize for any inconvenience.

Updating the Data protect service status to operational

Updated the Data protect service status to operational

Our users may experience intermittent delays in accessing the "Activity" page on Helios. The team has identified the issue and is testing a fix.

We are currently investigating the issue.

We want to let our customers know that we are seeing intermittent connectivity issues to the Cohesity Cloud Services platform. We are aggressively working to resolve the issue. We apologize for any inconvenience.

We want to let our customers know that our metrics are indicating a performance issue on the backup workflows. We are closely looking at the problem to identify the root cause and will continue to update on the progress. We really apologize for any inconvenience.

Helios scheduled reports are currently lagging due to backend infrastructure.