Codat Outage History
Codat is up right nowPingoru has recorded 51 incidents for Codat: 32 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 20 of 720 (3%) |
| May 2026 | 3 | 2 of 744 (0%) |
| June 2026 | 2 | 4 of 720 (1%) |
| July 2026 | 5 | 179 of 744 (24%) |
| August 2026 | 3 | 9 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 523 (0%) |
Incidents, newest first
Minor December 18, 2025 Error downloading attachments –
Started Dec 18, 2025, 10:30 AM UTC· resolved Dec 18, 2025, 10:30 AM UTC
- resolved Dec 18, 2025, 02:23 PM UTC
Our monitoring flagged that between 10.20AM and 14.10 PM users were unable to download attachments. Affected users would have noticed that a 404 response being returned when making requests to attachments endpoints . The cause of the issue has been identified as an internal change in routing causing the request to not be passed correctly. Service has now been restored. If you are still affected by this issue, please contact [email protected] for further assistance.
Minor November 26, 2025 Small number of Xero pushes incorrectly showing as errored 21h 33m Xero Bank Feeds, Xero, Xero, Xero and 3 more
Started Nov 26, 2025, 09:41 AM UTC· resolved Nov 27, 2025, 07:15 AM UTC
- investigating Nov 26, 2025, 09:41 AM UTC
We are actively investigating an issue causing a small number of push operations to Xero to incorrectly be marked as errored. Affected users will notice that a small number of push operations to Xero return an Internal server error with the following error message however the syncs were in fact successful and do not need to be retried. "'0x1F' is an invalid start of a value. Path: $ | LineNumber: 0 | BytePositionInLine: 0.". This incident will be updated as soon as we have identified the issue.
- identified Nov 26, 2025, 12:13 PM UTC
We have identified the cause of the incident and are currently implementing a fix to remediate the issue. This incident will be updated as soon as we have successfully tested and rolled out a fix in production.
- monitoring Nov 26, 2025, 02:36 PM UTC
We have implemented a fix in production. Affected users should now notice that push operations are no longer failing with the previously seen error. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Nov 27, 2025, 07:15 AM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to push to Xero without disruption. If you are still affected by this issue, please contact [email protected]
Major November 18, 2025 Codat services unavailable - Cloudflare outage 3h 38m API Connectivity, Portal, Link, Webhooks & Alerts
Started Nov 18, 2025, 11:51 AM UTC· resolved Nov 18, 2025, 03:30 PM UTC
- monitoring Nov 18, 2025, 11:51 AM UTC
Our monitoring has indicated that Codat services are intermittently temporarily unavailable starting at 11:36 GMT. We have identified the cause of the incident as a Cloudflare outage. Cloudflare have posted about this on their status page https://www.cloudflarestatus.com/. This incident will be updated as soon as service is restored and no later than 12:40 GMT.
- monitoring Nov 18, 2025, 11:53 AM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 01:51 PM UTC
The Cloudflare incident is ongoing and is continuing to affect our services intermittently. You can follow their status page for more detailed updates from their side https://www.cloudflarestatus.com
- resolved Nov 18, 2025, 03:30 PM UTC
Cloudflare have updated the incident as they have applied a fix. We can see that access to Codat services has returned to normal. If you're still experiencing issues please reach out to [email protected].
Minor November 11, 2025 Account Categorization Performance Degradation. 1h 10m Lending Connectivity
Started Nov 11, 2025, 01:46 PM UTC· resolved Nov 11, 2025, 02:57 PM UTC
- investigating Nov 11, 2025, 01:46 PM UTC
We are actively investigating an issue which is causing our account categorization service to run more slowly than usual, in some instances. Affected users will notice that our Account Categorization may be slower than usual. This incident will be updated as soon as we have identified the issue, and no later than 14:46
- monitoring Nov 11, 2025, 02:38 PM UTC
We have implemented a fix to the issue which was causing account categorization to occasionally run more slowly than expected. Affected users should now notice that account categorization completes within the expected time frame Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Nov 11, 2025, 02:57 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should now see Account Categorization proceed with the expected performance. If you are still affected by this issue, please contact [email protected]
Minor November 6, 2025 Intermittent API latency and failing with 5xx errors 1d API Connectivity, Lending Connectivity, Sync For Expenses Connectivity, Sync For Commerce Connectivity and 2 more
Started Nov 06, 2025, 02:29 PM UTC· resolved Nov 07, 2025, 02:47 PM UTC
- investigating Nov 06, 2025, 02:29 PM UTC
We are actively investigating an issue with increased API latency and time outs. Affected users may notice that a small number of their operations failing with a 5xx error message. This incident will be updated as soon as we have identified the issue, and no later than 15:30
- monitoring Nov 06, 2025, 04:30 PM UTC
We have implemented a fix and affected users should no longer be experiencing any errors or latency. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- monitoring Nov 06, 2025, 06:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 07, 2025, 02:47 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to make API calls without disruption. If you are still affected by this issue, please contact [email protected]
Notice November 2, 2025 API unavailable in Production 9h 16m API Connectivity, Bank Feeds Connectivity, Schedule, Schedule and 27 more
Started Nov 02, 2025, 09:00 AM UTC· resolved Nov 02, 2025, 06:16 PM UTC
- resolved Nov 02, 2025, 07:01 PM UTC
Our monitoring flagged that some features of our API were unavailable between 9:00 UTC and 18:16 UTC in Production. Affected users would have noticed that some API requests, linking new companies and syncing existing datasets failed, usually with a 5xx status code. The cause of the issue has been identified as a configuration issue. Service has now been restored. There is no further action for you or your end-users to take and you should retry any failing calls at your earliest convenience. If you are still affected by this issue, please contact [email protected] for further assistance.
Notice October 20, 2025 AWS outage affecting third-party availability –
Started Oct 20, 2025, 07:30 AM UTC· resolved Oct 20, 2025, 07:30 AM UTC
- resolved Oct 20, 2025, 11:19 AM UTC
You may have noticed latencies and errors when linking and completing syncs on selected integrations this morning. This was caused by an Amazon (AWS) outage. You can find more details about this incident on Amazon's status page here: https://health.aws.amazon.com/health/status While Codat infrastructure and services were not directly affected, linking and syncing data from third-party integrations that use AWS to provide their service has been impacted. The issue has now been resolved and the service has been restored by Amazon for most third-party affected. There is no further action required from you or your clients as syncs have now resumed as per any schedules. Any ad-hoc operations and onboarding flows can be retried at your earliest convenience. If you are still experiencing an issue, contact [email protected] for further assistance.
Critical October 14, 2025 Codat API temporarily unavailable in Production 7h 11m API Connectivity, Portal, Link
Started Oct 14, 2025, 02:33 PM UTC· resolved Oct 14, 2025, 09:44 PM UTC
- identified Oct 14, 2025, 02:33 PM UTC
We have identified that our API was temporarily unavailable in Production starting from 14:44pm UK time. We are currently implementing a fix to remediate the issue. This incident will be updated as soon as we have successfully tested and rolled out a fix in Production, and no later than 15:45pm UK time.
- monitoring Oct 14, 2025, 02:40 PM UTC
We have implemented a fix in Production. Affected users should now notice that they can query the Codat API in Production without hitting a 500 error. The API was unavailable between 14:44pm UK time and 15:03pm UK time. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Oct 14, 2025, 09:44 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. If you are still affected by this issue, please contact [email protected]
Major October 9, 2025 Portal: Data Pages throwing Error 48m Portal
Started Oct 09, 2025, 08:59 AM UTC· resolved Oct 09, 2025, 09:48 AM UTC
- investigating Oct 09, 2025, 08:59 AM UTC
We are actively investigating an issue preventing users from viewing a Company's data in the portal. Affected users will notice that an error will show when they attempt to view a company's data in the portal This incident will be updated as soon as we have identified the issue, and no later than 10:59
- monitoring Oct 09, 2025, 09:28 AM UTC
We have implemented a fix and now the data pages in the portal should be viewable. Affected users may need to clear their browser cache and cookies. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Oct 09, 2025, 09:48 AM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to view the Data of their Companies in the Codat portal. If you are still affected by this issue, please contact [email protected]
Minor October 3, 2025 Data Operations in Codat running slowly 3h 34m Amazon Seller Central, Lending Connectivity, Sync For Expenses Connectivity, Sync For Commerce Connectivity and 29 more
Started Oct 03, 2025, 12:02 PM UTC· resolved Oct 03, 2025, 03:37 PM UTC
- investigating Oct 03, 2025, 12:02 PM UTC
We are actively investigating an issue whereby any data operations in Codat, (Push and Pull), are completing much more slowly than expected. This incident will be updated as soon as we have identified the issue, and no later than 14:00
- monitoring Oct 03, 2025, 12:42 PM UTC
We have implemented a fix and believe that normal service has been resumed. Affected users should now notice that Push and Pull operations in Codat are completing within the expected timeframe Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Oct 03, 2025, 03:37 PM UTC
The incident has now been resolved, the root cause of the problem was an underlying issue with our 3rd party Cloud Services provider and has been escalated appropriately on their side. Ongoing monitoring has shown that the mitigations we have put in place, returned our platform to normal stability. If you are still affected by this issue, please contact [email protected]
Minor October 2, 2025 Xero Push Jobs taking longer than expected. 16h 49m Xero Bank Feeds, Xero, Xero, Xero and 2 more
Started Oct 02, 2025, 04:05 PM UTC· resolved Oct 03, 2025, 08:54 AM UTC
- investigating Oct 02, 2025, 04:05 PM UTC
We are actively investigating an issue whereby Xero Push operations are completing much slower than usual. Affected users will notice that push operations to Xero may take a long period of time rather than a few seconds. This incident will be updated as soon as we have identified the issue.
- monitoring Oct 02, 2025, 08:57 PM UTC
We have implemented a fix in production. Affected users should now notice that push operations to Xero are processing as normal. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Oct 03, 2025, 08:54 AM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All push operations to the Xero Accounting system should now complete within a few minutes, as they ordinarily do. If you are still affected by this issue, please contact [email protected]
Minor October 1, 2025 Sage Intacct Bills Intermittently missing line items 1h 18m Sage Intacct, Sage Intacct, Sage Intacct, Sage Intacct and 1 more
Started Oct 01, 2025, 03:52 PM UTC· resolved Oct 01, 2025, 05:10 PM UTC
- investigating Oct 01, 2025, 03:52 PM UTC
We are actively investigating an issue whereby Sage Intacct Bills datasets are very intermittently missing their line items. Affected users may notice that line items return after certain data syncs. This incident will be updated as soon as we have identified the root cause of the issue.
- resolved Oct 01, 2025, 05:10 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should no longer notice missing line items following completion of Sage Intacct Bills datasets. If you are still affected by this issue, please contact [email protected]
Major September 26, 2025 Errors retrieving data from Shopify 2h 13m Shopify
Started Sep 26, 2025, 12:56 PM UTC· resolved Sep 26, 2025, 03:09 PM UTC
- investigating Sep 26, 2025, 12:56 PM UTC
We are actively investigating an issue which is affecting datasets from Shopify connections. Affected users will notice that some commerce datasets are failing with a FetchError.
- investigating Sep 26, 2025, 02:10 PM UTC
We have identified the cause of the incident and are currently implementing a fix to remediate. This incident will be updated as soon as we have successfully tested and rolled out a fix.
- resolved Sep 26, 2025, 03:09 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to fetch data from a Shopify connection without disruption. If you are still affected by this issue, please contact [email protected]
Minor August 22, 2025 QuickBooks Desktop: Some larger datasets are failing with Fetch Errors 12d 16h QuickBooks Desktop, QuickBooks Desktop, QuickBooks Desktop, QuickBooks Desktop and 1 more
Started Aug 22, 2025, 11:00 AM UTC· resolved Sep 04, 2025, 03:22 AM UTC
- investigating Aug 25, 2025, 06:51 PM UTC
We are actively investigating an issue which is intermittently affecting datasets from QuickBooks Desktop companies. Affected users will notice that some datasets fail with a FetchError. This is usually when the dataset is slightly larger in size than average.
- investigating Aug 27, 2025, 03:37 PM UTC
We are still actively investigating this issue. Affected clients will notice that their QuickBooks Desktop connections are unable to complete a read sync (pull operation) in Production for some datasets. Datasets affected will typically return a status of 'fetchError'. While we are still looking into this issue, as a partial workaround, we recommend clients to reduce the range of data synced for affected connections. Please contact [email protected] for further assistance on reducing the range of the data synced for your affected connections.
- monitoring Aug 27, 2025, 06:16 PM UTC
We have implemented a fix. Affected users should notice that Quickbooks Desktop syncs have returned to normal. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues, please contact [email protected] for further assistance.
- resolved Sep 04, 2025, 03:22 AM UTC
The incident has now been resolved, ongoing monitoring has shown the Quickbooks Desktop platform has returned to normal stability. All users previously affected should be able to pull data without disruption. If you are still affected by this issue, please contact [email protected]
Notice August 21, 2025 API Timeouts 32m
Started Aug 21, 2025, 07:00 AM UTC· resolved Aug 21, 2025, 07:32 AM UTC
- resolved Aug 21, 2025, 08:33 AM UTC
Our monitoring flagged that a small percentage of requests failed with 5XX status codes or timeouts between 8:02BST and 08:32BST. The cause of the issue has been identified as a traffic being directed to a bad application instance. Service has now been restored. If you are still affected by this issue, please contact [email protected] for further assistance.
Notice August 14, 2025 QuickBooks Desktop Fetching Slowness and Intermittent Fetch Errors. –
Started Aug 14, 2025, 02:00 PM UTC· resolved Aug 14, 2025, 02:00 PM UTC
- resolved Aug 14, 2025, 03:59 PM UTC
Our monitoring flagged that a small minority of QuickBooks Desktop fetch operations may have completed more slowly than expected. An even smaller subset of these eventually moved into a FetchError state. We have now fully restored this functionality. Consumers of the Codat system should be able to requeue all QBD datasets and expect them to complete as expected. The incident began at approximately 15:13 UK time and was fully assuaged by 16:35. If you are still affected by this issue, please contact [email protected] for further assistance.
Minor July 29, 2025 Delay in dataset completion 1h 12m Lending Connectivity, Sync For Expenses Connectivity, Sync For Commerce Connectivity, Bank Feeds Connectivity and 4 more
Started Jul 29, 2025, 11:04 AM UTC· resolved Jul 29, 2025, 12:17 PM UTC
- identified Jul 29, 2025, 11:04 AM UTC
We have identified an issue causing an delay in processing datasets are currently implementing a fix to remediate the issue. This incident will be updated as soon as we have successfully tested and rolled out a fix in production, and no later than 13:00 BST.
- monitoring Jul 29, 2025, 11:09 AM UTC
We have implemented a fix in production. Affected users should now notice that datasets are processing as normal. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Jul 29, 2025, 12:17 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to sync data without disruption. If you are still affected by this issue, please contact [email protected]
Notice July 14, 2025 Codat API and Portal down in Production –
Started Jul 14, 2025, 03:30 PM UTC· resolved Jul 14, 2025, 03:30 PM UTC
- resolved Jul 14, 2025, 03:50 PM UTC
Our monitoring flagged that the Codat Portal and API were down between 16:34 and 16:41 UK time. Affected users would have noticed that accessing the Codat Portal or calling the Codat API returned intermittently 500s and 404s error codes. The cause of the issue has been identified as a temporary unavailability of our servers. We rolled back and redeployed our hosted apps and the service was restored successfully. If you are still affected by this issue, please contact [email protected] for further assistance.
Major July 2, 2025 Link URL errors when using Codat Portal 3h Link
Started Jul 02, 2025, 04:39 PM UTC· resolved Jul 02, 2025, 07:39 PM UTC
- investigating Jul 02, 2025, 04:39 PM UTC
We are currently investigating an issue with the Link URL when using the Portal. You may be experiencing a "Parsing Error" when accessing the URL
- monitoring Jul 02, 2025, 04:48 PM UTC
We have implemented a fix. Affected users should notice that the Link URL and Linking flow has returned to normal. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues, please contact [email protected] for further assistance.
- resolved Jul 02, 2025, 07:39 PM UTC
This incident has been resolved.
Minor June 27, 2025 Elevated number of Internal errors on datasets 59m Lending Connectivity, Sync For Expenses Connectivity, Sync For Commerce Connectivity, Bank Feeds Connectivity and 4 more
Started Jun 27, 2025, 03:14 PM UTC· resolved Jun 27, 2025, 04:13 PM UTC
- investigating Jun 27, 2025, 03:14 PM UTC
We are actively investigating an issue causing Internal errors on datasets during validation. Affected users will notice that datasets may fail with a Internal error. This incident will be updated as soon as we have identified the issue, and no later than 5:00 BST.
- monitoring Jun 27, 2025, 03:21 PM UTC
We have implemented a fix in production. Affected users should now notice that datasets are no longer failing with Internal Errors. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Jun 27, 2025, 04:13 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to sync datasets without disruption and we have requeued any datasets that failed with InternalErrors previously. If you are still affected by this issue, please contact [email protected]
Major June 26, 2025 Error when attaching files to FreeAgent bills and expenses 6h 8m FreeAgent, FreeAgent, FreeAgent
Started Jun 26, 2025, 09:32 AM UTC· resolved Jun 26, 2025, 03:40 PM UTC
- investigating Jun 26, 2025, 09:32 AM UTC
We are actively investigating an issue preventing users from attaching files to expenses and bills for FreeAgent companies. Affected users will notice that they are getting a 'Platform Error' message when attempting to post an attachment to an expense or a bill to a FreeAgent company. This incident will be updated as soon as we have identified the issue, and no later than 12pm.
- investigating Jun 26, 2025, 11:01 AM UTC
We are still investigating this issue and evaluating our lead hypotheses. This incident will be updated as soon as possible and before 2:30pm UK time latest.
- monitoring Jun 26, 2025, 01:00 PM UTC
We have implemented a fix in Production. Affected users should now notice that they are able to attach files to expenses and bills for FreeAgent companies. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Jun 26, 2025, 03:40 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. The cause of the issue has been identified as code released by a third-party and resulting in an error. The affected third-party code has been rolledback successfully. All users previously affected should be able to attach files to bills and expenses in their FreeAgent companies without disruption. If you are still affected by this issue, please contact [email protected]
Major June 25, 2025 Error Generating Spend Insights report 1h 12m Spend Insights Connectivity
Started Jun 25, 2025, 04:44 PM UTC· resolved Jun 25, 2025, 05:56 PM UTC
- investigating Jun 25, 2025, 04:44 PM UTC
We are currently investigating an issue that is affecting the report generation within Codat's Spend Insights product. You may notice that generating and downloading a "Spend Analysis" report is failing.
- monitoring Jun 25, 2025, 05:21 PM UTC
We have implemented a fix. Affected users should notice that Spend Insights report generation has returned to normal. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues, please contact [email protected] for further assistance.
- resolved Jun 25, 2025, 05:56 PM UTC
The incident has now been resolved, as ongoing monitoring has shown the platform has returned to normal stability. If you are still affected by this issue, please contact [email protected]
Minor June 13, 2025 Datasets getting stuck in ValidationQueued 50m API Connectivity, Lending Connectivity, Sync For Expenses Connectivity, Sync For Commerce Connectivity and 5 more
Started Jun 13, 2025, 07:48 PM UTC· resolved Jun 13, 2025, 08:39 PM UTC
- investigating Jun 13, 2025, 07:48 PM UTC
We are actively investigating an issue causing datasets to be stuck in the ValidationQueued state. This incident will be updated as soon as we have identified the issue, and no later than 21:45 BST.
- monitoring Jun 13, 2025, 07:56 PM UTC
We have implemented a fix in production. Affected users should now notice that datasets begin processing normally. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Jun 13, 2025, 08:39 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to sync datasets without disruption. If you are still affected by this issue, please contact [email protected]
Minor May 21, 2025 QBO Push operations completing slowly 1h 29m QuickBooks Online Bank Feeds, QuickBooks Online, QuickBooks Online, QuickBooks Online and 5 more
Started May 21, 2025, 05:44 PM UTC· resolved May 21, 2025, 07:13 PM UTC
- investigating May 21, 2025, 05:44 PM UTC
We are actively investigating an issue preventing some users from successfully pushing data to QBO . Affected users will notice that pushes are sitting in a pending state for a long time before completing successfully.
- monitoring May 21, 2025, 06:42 PM UTC
Affected users should now notice that push requests to QBO process in a timely manner. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved May 21, 2025, 07:13 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to push new data via the Codat API for their QBO companies without disruption. If you are still affected by this issue, please contact [email protected]