Codat Outage History

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to view the Data of their Companies in the Codat portal. If you are still affected by this issue, please contact [email protected]

The incident has now been resolved, the root cause of the problem was an underlying issue with our 3rd party Cloud Services provider and has been escalated appropriately on their side. Ongoing monitoring has shown that the mitigations we have put in place, returned our platform to normal stability. If you are still affected by this issue, please contact [email protected]

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All push operations to the Xero Accounting system should now complete within a few minutes, as they ordinarily do. If you are still affected by this issue, please contact [email protected]

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should no longer notice missing line items following completion of Sage Intacct Bills datasets. If you are still affected by this issue, please contact [email protected]

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to fetch data from a Shopify connection without disruption. If you are still affected by this issue, please contact [email protected]

The incident has now been resolved, ongoing monitoring has shown the Quickbooks Desktop platform has returned to normal stability. All users previously affected should be able to pull data without disruption. If you are still affected by this issue, please contact [email protected]

Our monitoring flagged that a small percentage of requests failed with 5XX status codes or timeouts between 8:02BST and 08:32BST. The cause of the issue has been identified as a traffic being directed to a bad application instance. Service has now been restored. If you are still affected by this issue, please contact [email protected] for further assistance.

Our monitoring flagged that a small minority of QuickBooks Desktop fetch operations may have completed more slowly than expected. An even smaller subset of these eventually moved into a FetchError state. We have now fully restored this functionality. Consumers of the Codat system should be able to requeue all QBD datasets and expect them to complete as expected. The incident began at approximately 15:13 UK time and was fully assuaged by 16:35. If you are still affected by this issue, please contact [email protected] for further assistance.

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to sync data without disruption. If you are still affected by this issue, please contact [email protected]

Our monitoring flagged that the Codat Portal and API were down between 16:34 and 16:41 UK time. Affected users would have noticed that accessing the Codat Portal or calling the Codat API returned intermittently 500s and 404s error codes. The cause of the issue has been identified as a temporary unavailability of our servers. We rolled back and redeployed our hosted apps and the service was restored successfully. If you are still affected by this issue, please contact [email protected] for further assistance.

This incident has been resolved.

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to sync datasets without disruption and we have requeued any datasets that failed with InternalErrors previously. If you are still affected by this issue, please contact [email protected]

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. The cause of the issue has been identified as code released by a third-party and resulting in an error. The affected third-party code has been rolledback successfully. All users previously affected should be able to attach files to bills and expenses in their FreeAgent companies without disruption. If you are still affected by this issue, please contact [email protected]

The incident has now been resolved, as ongoing monitoring has shown the platform has returned to normal stability. If you are still affected by this issue, please contact [email protected]

The incident has now been resolved, as ongoing monitoring has shown the platform has returned to normal stability. If you are still affected by this issue, please contact [email protected]

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to sync datasets without disruption. If you are still affected by this issue, please contact [email protected]

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to push new data via the Codat API for their QBO companies without disruption. If you are still affected by this issue, please contact [email protected]

Our monitoring flagged an issue with our API intermittently timing out between 02:16 UTC and 02:28 UTC. Affected users may have noticed that their API calls were yielding 504 error codes. The cause of the issue has been identified as an issue with our cloud infrastructure provider. Service has now been restored and we are working with the third party to ensure there are no further regressions. If you are still affected by this issue, please contact [email protected] for further assistance.

The incident has now been resolved as ongoing monitoring has shown the platform has returned to normal stability. API responses should have now returned to being performant. If you are still affected by this issue, please contact [email protected]

This incident has now been resolved. Link Flow has been fully restored. If you are still affected by this issue, please contact [email protected] for further assistance.

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to fetch data from Sage 50 without error. If you are still affected by this issue, please contact [email protected]

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to make requests to the API and use the portal without disruption. If you are still affected by this issue, please contact [email protected]

Our monitoring alerted us to the fact that between 11:48 and 12:01 GMT, some logins to the Codat portal may have been failing with an error. The cause of the issue has been identified as an problem with our cloud infrastructure provider, which has now been resolved. If you are still affected by this issue, please contact [email protected] for further assistance.

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to sync bills from NetSuite without disruption. If you are still affected by this issue, please contact [email protected]

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to push bills and billPayments to NetSuite without disruption. If you are still affected by this issue, please contact [email protected]