Codat Outage History
Codat is up right nowPingoru has recorded 51 incidents for Codat: 31 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 20 of 720 (3%) |
| May 2026 | 3 | 1 of 744 (0%) |
| June 2026 | 2 | 4 of 720 (1%) |
| July 2026 | 5 | 179 of 744 (24%) |
| August 2026 | 3 | 9 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 85 (0%) |
Incidents, newest first
Major August 24, 2026 Intermittent API errors 1h 56m Sync For Expenses Connectivity, Sync For Commerce Connectivity, Clover, Clover and 1 more
Started Aug 24, 2026, 01:49 PM UTC· resolved Aug 24, 2026, 03:46 PM UTC
- identified Aug 24, 2026, 01:49 PM UTC
We're aware of an issue affecting a number of our integrations and sync services and are currently implementing a fix to remediate the issue. Requests to these services are currently returning errors. Retrying will return the same error until we've fixed the issue, so no action is needed from you. Queued syncs will resume automatically once service is restored. All other integrations and services are operating normally. We'll update this page as soon as we have more to share. This incident will be updated as soon as we have successfully tested and rolled out a fix, and no later than 4:00PM GMT.
- monitoring Aug 24, 2026, 02:36 PM UTC
We have implemented a fix. Affected users should now notice that they are again able to use the affected services as normal. Queued syncs will resume automatically. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Aug 24, 2026, 03:46 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to use affected services without disruption. If you are still affected by this issue, please contact [email protected]
Major August 11, 2026 Portal: Company Reports Page Failing To Load. 32m Portal, Enhanced Cashflow Report Generation and Download, Enhanced Financials Report Generation and Download, Enhanced Invoices Report Generation and Download and 5 more
Started Aug 11, 2026, 03:00 PM UTC· resolved Aug 11, 2026, 03:32 PM UTC
- investigating Aug 11, 2026, 03:00 PM UTC
We are actively investigating an issue preventing users from accessing the Company reports page. Affected users will notice that when attempting to navigate to the Lending > Reports page for a given company, the web page will show a generic 'Oh no! Something went wrong' error. This incident will be updated as soon as we have identified the issue, and no later than 17:00
- monitoring Aug 11, 2026, 03:09 PM UTC
We have implemented a fix. Affected users should now notice that they are now able to access the reports page without an error. You may need to perform a hard refresh of your browser. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Aug 11, 2026, 03:32 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to load the reports page. If you are still affected by this issue, please contact [email protected]
Minor August 5, 2026 Reports Generation and Expenses Latency 6h 46m Enhanced Cashflow Report Generation and Download, Enhanced Financials Report Generation and Download, Enhanced Invoices Report Generation and Download, Audit Report Generation and Download and 4 more
Started Aug 05, 2026, 09:01 AM UTC· resolved Aug 05, 2026, 03:47 PM UTC
- investigating Aug 05, 2026, 09:01 AM UTC
We are actively investigating an issue which will be causing our reports generation and sync for expenses transactions pushes to take longer than normal. Affected users will notice that when they attempt to generate a report, it may take several minutes longer than usual.
- monitoring Aug 05, 2026, 09:18 AM UTC
Affected users should now notice that reports generation and sync for expenses transactions pushes run much more quickly. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Aug 05, 2026, 03:47 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to generate reports and sync expenses without unexpected latencies. If you are still affected by this issue, please contact [email protected]
Critical July 27, 2026 Complete Outage of Codat Portal and all Codat API services 3h 25m API Connectivity, Portal, Link
Started Jul 27, 2026, 03:08 PM UTC· resolved Jul 27, 2026, 06:33 PM UTC
- investigating Jul 27, 2026, 03:08 PM UTC
We are actively investigating an issue preventing users from both using the Codat portal and calling our public facing APIs. Affected users will notice that they are unable to call the Codat Api without an error or login to the Codat portal. This incident will be updated as soon as we have identified the issue, and no later than 17:07
- monitoring Jul 27, 2026, 03:09 PM UTC
We have implemented a fix to the complete outage. Affected users should now notice that they are again able to use the Codat portal and Api as normal. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Jul 27, 2026, 06:33 PM UTC
The incident has now been resolved, as ongoing monitoring has shown the platform has returned to normal stability. You may have noticed errors with the Codat API or the Codat Portal from 14:54-15:06 UTC If you are still affected by this issue, please contact [email protected]
Critical July 24, 2026 Major outage across all Codat Platform. 14m API Connectivity, Lending Connectivity, Sync For Expenses Connectivity, Sync For Commerce Connectivity and 6 more
Started Jul 24, 2026, 12:43 PM UTC· resolved Jul 24, 2026, 12:57 PM UTC
- investigating Jul 24, 2026, 12:43 PM UTC
We are actively investigating an issue preventing users from logging into the Codat Portal and making API calls to our Public API. Affected users will notice that they are unable to log into the Codat web portal and make API calls. There would be a 500 category error surfaced in both cases. This incident will be updated as soon as we have identified the issue, and no later than 14:40
- monitoring Jul 24, 2026, 12:48 PM UTC
We have implemented a fix for the outage. Codat's services and Portal should now be accessible again. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Jul 24, 2026, 12:57 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. If you are still affected by this issue, please contact [email protected]
Critical July 22, 2026 Xero Integration Outage 1h 26m Xero, Xero, Xero Bank Feeds, Xero and 8 more
Started Jul 22, 2026, 02:11 PM UTC· resolved Jul 22, 2026, 03:37 PM UTC
- investigating Jul 22, 2026, 02:11 PM UTC
We are actively investigating an issue preventing users from Pulling and Pushing Data to Xero. Affected users will notice that all Xero Push and Pull Operations result in an error. This incident will be updated as soon as we have identified the issue, and no later than 16:09
- monitoring Jul 22, 2026, 02:34 PM UTC
Push and Pull For the Xero integration are now working again as expected. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Jul 22, 2026, 03:37 PM UTC
This incident is now resolved.
Major July 22, 2026 Intermittent Xero Integration Outage 7d 8h Xero, Xero, Xero Bank Feeds, Xero and 8 more
Started Jul 22, 2026, 01:57 PM UTC· resolved Jul 29, 2026, 10:20 PM UTC
- investigating Jul 22, 2026, 01:57 PM UTC
Following on from Incident https://status.codat.io/incidents/92vdwfbdrw97, we are still observing some Xero failures. Affected users will notice that their push or pull operations to Xero are failing with an Auth - related error. The errors appear to be transient, so our users are advised to retry any failed operations.
- investigating Jul 24, 2026, 10:48 AM UTC
We have identified the cause of the incident and are currently implementing a fix to remediate the issue. This incident will be updated as soon as we have successfully tested and rolled out a fix and no later than 12:48 UK Time
- investigating Jul 24, 2026, 11:25 AM UTC
We have identified the cause of the incident and are currently implementing a fix to remediate the issue. This incident will be updated as soon as we have successfully tested and rolled out the fix, which will be no later than 13:25
- identified Jul 28, 2026, 08:13 AM UTC
We are continuing to work with our partners at Xero in an attempt to mitigate this issue. As per our observations, the failures are intermittent, so any push or pull operations which don't succeed as expected can be retried. As soon as we are confident that a fix has been deployed, we will update the status page to reflect this.
- identified Jul 28, 2026, 09:55 AM UTC
We are continuing to work with our partner Xero, and a resolution has been identified. Both parties are looking to assuage the problem asap and a resolution should be implemented as soon as possible. As per our observations, the failures are intermittent, so any push or pull operations which don't succeed as expected can be retried. As soon as we are confident that a fix has been deployed, we will update the status page to reflect this.
- resolved Jul 29, 2026, 10:20 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to push and pull data from and to Xero as expected. If you are still affected by this issue, please contact [email protected]
Major July 17, 2026 Intermittent Xero Link Failures 2h 55m Link
Started Jul 17, 2026, 12:06 PM UTC· resolved Jul 17, 2026, 03:01 PM UTC
- investigating Jul 17, 2026, 12:06 PM UTC
We are actively investigating an issue preventing a subset of users from linking their Xero companies to Codat. Affected users will notice that upon being redirected to Xero during the link flow, a Xero error page will show, with a 500 error code. This incident will be updated as soon as we have identified the issue, and no later than 14:05
- investigating Jul 17, 2026, 12:07 PM UTC
We have identified a mitigation whilst we continue to investigate the root cause. Users should now be able to link Xero companies to Codat. This incident will be updated as soon as we have successfully tested and rolled out a permanent fix.
- identified Jul 17, 2026, 12:07 PM UTC
We have identified a mitigation whilst we continue to investigate the root cause. Users should now be able to link Xero companies to Codat. This incident will be updated as soon as we have successfully tested and rolled out a permanent fix.
- resolved Jul 17, 2026, 03:01 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should now again be able to connect their Xero Companies to Codat. If you are still affected by this issue, please contact [email protected]
Major June 22, 2026 Intermittent API errors 3h 2m API Connectivity, Portal, Link, Webhooks & Alerts
Started Jun 22, 2026, 03:22 PM UTC· resolved Jun 22, 2026, 06:25 PM UTC
- investigating Jun 22, 2026, 03:22 PM UTC
Our monitoring has flagged a higher than usual volume of errors. Affected users may notice that API calls are erroring, and they may be unable to login to the Codat Portal. This could have been noticed between 15:03UTC - 15:30UTC This incident will be updated as soon as we have identified the issue.
- monitoring Jun 22, 2026, 03:43 PM UTC
We have implemented a fix. Affected users should notice that API queries have returned to normal, and they can now login to the Portal. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues, please contact [email protected] for further assistance.
- resolved Jun 22, 2026, 06:25 PM UTC
The incident has now been resolved, as ongoing monitoring has shown the platform has returned to normal stability. If you are still affected by this issue, please contact [email protected]
Minor June 2, 2026 Users unable to create companies with Tags 43m API Connectivity
Started Jun 02, 2026, 02:01 PM UTC· resolved Jun 02, 2026, 02:45 PM UTC
- identified Jun 02, 2026, 02:01 PM UTC
We are currently investigating an issue preventing users from creating companies with tags. This incident will be updated as soon as we have successfully tested and rolled out a fix in production.
- monitoring Jun 02, 2026, 02:07 PM UTC
We have implemented a fix in production. Affected users should now notice that they're now able to create companies with tags as normal. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Jun 02, 2026, 02:45 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to create companies with tags as normal. If you are still affected by this issue, please contact [email protected]
Notice May 29, 2026 Plaid banking-transaction fetches failing intermittently. 3d
Started May 29, 2026, 04:19 PM UTC· resolved Jun 01, 2026, 04:30 PM UTC
- resolved May 28, 2026, 03:30 PM UTC
Our monitoring flagged that a higher than normal number of Plaid banking-transaction fetches were failing between 29th May 16:19 GMT and 1st June 16:30 GMT. Affected users would have noticed that for Plaid connected companies, banking-transaction datasets were failing with a FetchError, when it was their first ever attempt to fetch this particular dataset. The cause of the issue has been identified as a DNS change preventing us from receiving webhooks from Plaid's service. The DNS change has now been rectified and we are again able to receive messages from the Plaid system. We have improved our testing around these types of changes to our system. If you are still affected by this issue, please contact [email protected] for further assistance.
Minor May 29, 2026 QuickBooks Desktop Push Operation Outage 47m Sync For Expenses Connectivity, Dynamics 365 Business Central, Oracle NetSuite, QuickBooks Desktop and 7 more
Started May 29, 2026, 02:03 PM UTC· resolved May 29, 2026, 02:50 PM UTC
- investigating May 29, 2026, 02:03 PM UTC
We are actively investigating an issue preventing users from push items to QuickBooks Desktop Affected users will notice that their push operations are failing with 'Third-party gateway responded with an erorr status but did not return a valid error body' This incident will be updated as soon as we have identified the issue, and no later than 16:03
- monitoring May 29, 2026, 02:07 PM UTC
We have implemented a fix. Affected users should now notice that their QBD push operations now no longer fail with an error message referencing a Third Party Gateway. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved May 29, 2026, 02:50 PM UTC
This incident has been resolved. Pushing to QBD is now working as expected.
Major May 29, 2026 TrueLayer call backs routing to "Unknown Destination" error page. –
Started May 29, 2026, 11:17 AM UTC· resolved May 29, 2026, 11:17 AM UTC
- resolved May 29, 2026, 11:17 AM UTC
End-users attempting to link to TrueLayer would've experienced an issue for an approximately 40 min period this morning, where the callbacks to the Codat system, after authenticating on the banking-provider side were failing with an error page which read "Unknown Destination". Affected users would have noticed that after they entered their credentials in their banking-provider's app, when they would ordinarily get directed back to the Codat system, they would've instead seen an "Unknown Destination" error in their browser. We have resolved the incident now. End-users will be able to link to TrueLayer successfully and be directed back to Codat's application.
Minor April 21, 2026 QuickBooks Desktop Push Operations not moving beyond Pending 20h 25m QuickBooks Desktop, QuickBooks Desktop, QuickBooks Desktop
Started Apr 21, 2026, 03:59 PM UTC· resolved Apr 22, 2026, 12:24 PM UTC
- investigating Apr 21, 2026, 03:59 PM UTC
We are actively investigating an issue preventing QuickBooks Desktop Push Operations from completing as quickly as expected. Affected users will notice that a small subset of their QuickBooks Desktop push Operations may take a lot longer than usual to complete, and will appear as though stuck in pending for a long time. This incident will be updated as soon as we have identified the issue, and no later than 18:00
- investigating Apr 21, 2026, 04:02 PM UTC
We are continuing to investigate this issue.
- identified Apr 21, 2026, 05:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 21, 2026, 06:51 PM UTC
We have implemented a fix in Production. Affected users should now notice that all Quickbooks Desktop push operations are completing successfully. Please keep in mind that some Push Operations may remain in a Pending status if the end user's computer is offline. These Pending Push operations will resume when they are back online. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Apr 22, 2026, 12:24 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to successfully complete push operations to QuickBooks Desktop without disruption. If you are still affected by this issue, please contact [email protected]
Minor March 26, 2026 Dataset delay in processing stage 4h 36m API Connectivity
Started Mar 26, 2026, 10:47 AM UTC· resolved Mar 26, 2026, 03:23 PM UTC
- investigating Mar 26, 2026, 10:47 AM UTC
We are actively investigating an issue causing a delay in datasets moving from the processing stage. This incident will be updated as soon as we have identified the issue.
- monitoring Mar 26, 2026, 11:21 AM UTC
We have implemented a fix in production. Affected users should now notice that datasets are processing normally. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Mar 26, 2026, 03:23 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to sync datasets without disruption. If you are still affected by this issue, please contact [email protected]
Minor March 19, 2026 Push Bank Accounts Intermittently Failing for Xero Connections 33m Xero Bank Feeds, Xero
Started Mar 19, 2026, 12:49 PM UTC· resolved Mar 19, 2026, 01:22 PM UTC
- investigating Mar 19, 2026, 12:49 PM UTC
We are actively investigating an issue preventing users from Creating Bank Accounts through Codat's API for Xero connected companies. Affected users may notice that their Bank Account Push Operations Fail with a 524 error. This incident will be updated as soon as we have identified the issue, and no later than 13:48
- monitoring Mar 19, 2026, 01:09 PM UTC
We have implemented a fix. Affected users should now notice that they are again able to push Bank Accounts on behalf of Xero connected companies. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Mar 19, 2026, 01:22 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to create Bank Accounts on behalf of Xero connected companies. If you are still affected by this issue, please contact [email protected]
Major March 13, 2026 Datasets failing with InternalErrors 15m
Started Mar 13, 2026, 01:20 PM UTC· resolved Mar 13, 2026, 01:35 PM UTC
- resolved Mar 13, 2026, 01:30 PM UTC
Our monitoring flagged that datasets were failing with an InternalError between 13.20 GMT and 13.25 GMT when a fix was released. This resolved the issue for the majority however some integrations would have still seen this until 13.35 GMT. The cause of the issue has been identified as an issue with a release causing failures. Service has now been restored. If you are still affected by this issue, please contact [email protected] for further assistance.
Minor March 11, 2026 Oracle NetSuite intermittent linking errors –
Started Mar 11, 2026, 12:00 PM UTC· resolved Mar 11, 2026, 12:00 PM UTC
- resolved Mar 11, 2026, 12:00 PM UTC
During this incident, a small subset of our users may have noticed that they were unable to connect their Oracle NetSuite instances to Codat. After having given permission in the NetSuite system, upon being redirected back to Codat they would've immediately been shown a screen stating "There has been an error connecting to Oracle NetSuite". This was as a result of a backend configuration change, which has subsequently been reverted. End Users will now be able to connect their Oracle NetSuite instances to Codat as expected.
Major March 6, 2026 Unable to push attachments to QBO Sandbox 4h 27m QuickBooks Online, QuickBooks Online, QuickBooks Online, QuickBooks Online
Started Mar 06, 2026, 10:26 AM UTC· resolved Mar 06, 2026, 02:53 PM UTC
- investigating Mar 06, 2026, 10:26 AM UTC
We are actively investigating an issue preventing users from pushing attachments to Quickbooks Online Sandbox. Affected users will notice that they receive a 400 error response when attempting to push attachments to Quickbooks Online Sandbox. This incident will be updated as soon as we have identified the issue, and no later than 11.30AM GMT.
- monitoring Mar 06, 2026, 10:38 AM UTC
We have implemented a fix in production. Affected users should now notice that they're able to push attachments to QBO Sandbox. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Mar 06, 2026, 02:53 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to push attachments to QBO Sandbox without disruption. If you are still affected by this issue, please contact [email protected]
Major February 24, 2026 Credit Model and Categorized Bank Statements reports generation unavailable in Production 4h 24m Enhanced Cashflow Report Generation and Download, Enhanced Financials Report Generation and Download, Enhanced Invoices Report Generation and Download, Credit Model Report Generation and Download
Started Feb 24, 2026, 10:34 AM UTC· resolved Feb 24, 2026, 02:59 PM UTC
- investigating Feb 24, 2026, 10:34 AM UTC
We are actively investigating an issue preventing users from generating reports for the Credit Model and the Categorized Bank Statements. Affected users will notice that the Credit Model Report and the Categorized Bank Statements reports are currently timing out and failing to generate. This incident will be updated as soon as we have identified the issue, and no later than 11:30am UK time.
- investigating Feb 24, 2026, 10:38 AM UTC
We are continuing to investigate this issue.
- monitoring Feb 24, 2026, 11:10 AM UTC
We have implemented a fix in Production. Affected users should now notice that Credit Model and Categorized Bank Statements reports complete successfully. If you were affected, please queue the report in the Codat portal or via the API. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Feb 24, 2026, 02:59 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to generate Credit Model and Categorized Bank Statements reports in Production without disruption. If you are still affected by this issue, please contact [email protected]
Major February 23, 2026 QBO Push Operations may fail 11h 25m Bill Pay (async) Connectivity, QuickBooks Online Bank Feeds, QuickBooks Online, QuickBooks Online and 3 more
Started Feb 23, 2026, 11:47 PM UTC· resolved Feb 24, 2026, 11:12 AM UTC
- investigating Feb 23, 2026, 11:47 PM UTC
We are actively investigating an issue where a number of QBO Push Operations are failing with an "invalid_grant" or "Poisoned" response. This incident will be updated as soon as we have identified the issue.
- monitoring Feb 24, 2026, 02:30 AM UTC
We have implemented a fix in Production. Affected users should now notice that they are able to push data to QBO successfully. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Feb 24, 2026, 11:12 AM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to push transactions to QuickBooks Online without disruption. If you are still affected by this issue, please contact [email protected].
Critical February 19, 2026 Report generation unavailable in Production 19h 55m Spend Analysis Report Generation and Download, Enhanced Cashflow Report Generation and Download, Enhanced Financials Report Generation and Download, Enhanced Invoices Report Generation and Download and 5 more
Started Feb 19, 2026, 01:25 PM UTC· resolved Feb 20, 2026, 09:20 AM UTC
- identified Feb 19, 2026, 01:25 PM UTC
We are actively investigating an issue preventing users from generating Spend Insight, Categorized Bank Statement reports. Affected users will notice that reports are much slower to complete and upon completion, return a 'Failed' status. This incident will be updated as soon as we have identified the issue, and no later than 15:00 UK time.
- monitoring Feb 19, 2026, 02:17 PM UTC
We have implemented a fix in Production. Affected users should now notice that they are able to run the reports successfully in Production. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Feb 20, 2026, 09:20 AM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to retrieve reports via the Codat portal without disruption. If you are still affected by this issue, please contact [email protected]
Notice February 16, 2026 Categorized Bank Statement and Credit Model report generation temporarily unavailable 3h 15m
Started Feb 16, 2026, 12:30 PM UTC· resolved Feb 16, 2026, 03:45 PM UTC
- resolved Feb 16, 2026, 02:30 PM UTC
Between 12:30 UK time and 15:45 UK time on 16th February 2026, some Categorized Bank Statement and Credit Model reports experienced unexpected latencies to complete. The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to generate reports, including the Credit Model and the Categorized Bank Statement reports, without disruption. If you are still affected by this issue, please contact [email protected].
Major February 2, 2026 Shopify - unable to create new connections 2d 4h Shopify
Started Feb 02, 2026, 10:56 AM UTC· resolved Feb 04, 2026, 03:34 PM UTC
- investigating Feb 02, 2026, 10:56 AM UTC
We are currently investigating an issue where no new data connections can be linked to Shopify, for clients using custom apps. Existing connections are not affected. Affected users will notice that they are unable to generate a Shopify access token from their custom app during the linking process. This incident will be updated as soon as we have identified the issue.
- identified Feb 03, 2026, 09:35 AM UTC
We have identified the issue and are in the process of implementing a fix. This incident will be updated as soon as we have successfully tested and rolled out a fix in production
- resolved Feb 04, 2026, 03:34 PM UTC
We have released a fix for this issue. Data connections can now be created to Shopify, for clients using custom apps. Please see our docs for updated linking instructions: https://docs.codat.io/integrations/commerce/shopify/commerce-shopify-custom-apps If you are still affected by this issue, please contact [email protected]
Major January 16, 2026 Xero BankTransactions: High Number of Validation Errors 2h 2m Xero, Xero
Started Jan 16, 2026, 11:03 AM UTC· resolved Jan 16, 2026, 01:05 PM UTC
- investigating Jan 16, 2026, 11:03 AM UTC
We are actively investigating an issue whereby for Xero connected Companies, we are seeing a higher than expected number of validation errors on the BankTransactions dataset. Affected users will notice that companies who are synching BankTransactions datasets may have datasets fail with a Validation Error. This incident will be updated as soon as we have identified the issue, and no later than 12:05
- identified Jan 16, 2026, 11:55 AM UTC
We have identified the root cause of the issue and are currently working on a fix. We hope to be able to release a fix to production in the very near future. This incident will be updated as soon as we have identified the issue, and no later than 13:05
- identified Jan 16, 2026, 01:01 PM UTC
We are in the process of releasing a fix to this issue currently. This incident will be updated as soon as we have identified the issue, and no later than 14:05
- resolved Jan 16, 2026, 01:05 PM UTC
We have now successfully deployed a fix for this issue. Users of our system should now notice that for Xero connected companies, any bankTransactions datasets which had been failing with a Validation Error are now completing successfully.