Codat incident

Intermittent API latency and failing with 5xx errors

Minor Resolved View vendor source →

Codat experienced a minor incident on November 6, 2025 affecting API Connectivity and Lending Connectivity and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 02:29 PM UTC
Resolved
Nov 07, 2025, 02:47 PM UTC
Duration
1d
Detected by Pingoru
Nov 06, 2025, 02:29 PM UTC

Affected components

API ConnectivityLending ConnectivitySync For Expenses ConnectivitySync For Commerce ConnectivityBank Feeds ConnectivitySpend Insights Connectivity

Update timeline

  1. investigating Nov 06, 2025, 02:29 PM UTC

    We are actively investigating an issue with increased API latency and time outs. Affected users may notice that a small number of their operations failing with a 5xx error message. This incident will be updated as soon as we have identified the issue, and no later than 15:30

  2. monitoring Nov 06, 2025, 04:30 PM UTC

    We have implemented a fix and affected users should no longer be experiencing any errors or latency. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.

  3. monitoring Nov 06, 2025, 06:06 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 07, 2025, 02:47 PM UTC

    The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to make API calls without disruption. If you are still affected by this issue, please contact [email protected]