Coconut Software Outage History
Coconut Software partial outage · 1 active incident View live status →Pingoru has recorded 37 incidents for Coconut Software: 6 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 67 of 744 (9%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 1 | 15 of 512 (3%) |
Incidents, newest first
Major September 13, 2026 Microsoft Dynamics Integration: Appointment Sync Unavailable 2h 21m Microsoft Dynamics
Started Sep 13, 2026, 04:30 PM UTC· resolved Sep 13, 2026, 06:52 PM UTC
- investigating Sep 13, 2026, 04:30 PM UTC
We’ve encountered an issue affecting our Microsoft Dynamics integration and our team is investigating. Appointment synchronization with the integration is currently disrupted. New appointments may be delayed or may not sync during this time. We’ll update this space with new information as it becomes available, and every hour.
- investigating Sep 13, 2026, 04:38 PM UTC
We are continuing to investigate this issue.
- investigating Sep 13, 2026, 04:43 PM UTC
We are continuing to investigate this issue.
- identified Sep 13, 2026, 04:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 13, 2026, 05:16 PM UTC
Our team has implemented a fix and Appointment synchronization has returned to normal function. We’re continuing to monitor to ensure stability. We’ll update this space if the situation changes.
- resolved Sep 13, 2026, 06:52 PM UTC
This incident has been resolved.
Minor July 27, 2026 Intermittent Help Center link errors 2d 19h Technical Support
Started Jul 27, 2026, 09:03 PM UTC· resolved Jul 30, 2026, 04:04 PM UTC
- investigating Jul 27, 2026, 09:03 PM UTC
Help Center links populated through the Coconut Support messaging widget may intermittently show an error when clicked. If this occurs, clicking Help Information, and then through to the Help Center will resolve the error. Our team is investigating a resolution.
- resolved Jul 30, 2026, 04:04 PM UTC
This incident has been resolved.
Notice April 28, 2026 Microsoft Teams integration link creation failures –
Started Apr 28, 2026, 05:57 PM UTC· resolved Apr 28, 2026, 05:57 PM UTC
- resolved Apr 28, 2026, 05:57 PM UTC
On April 27, 2026, some customers using the Microsoft Teams integration experienced failures when creating or updating Teams meeting links from Coconut. A recent configuration change to the integration caused Microsoft to report missing administrator consent, which prevented new Teams links from being generated. Once identified, we reverted the change and backfilled affected appointments with valid Teams links, fully restoring service.
Minor January 9, 2026 Issues with Intercom Ticketing System 42m Technical Support
Started Jan 09, 2026, 08:33 PM UTC· resolved Jan 09, 2026, 09:16 PM UTC
- investigating Jan 09, 2026, 08:33 PM UTC
Our ticketing system, Intercom, is experiencing a period of latency following a cloud service provider outage earlier today. This is affecting our ability to recieve tickets, both via email and messenger, and our response times. We will post more updates as they become available.
- resolved Jan 09, 2026, 09:16 PM UTC
The latency affecting our ticketing system (Intercom) following a cloud service provider outage earlier today has now been resolved. Ticket delivery via email and messenger has returned to normal, and response times are no longer impacted. Thank you for your patience.
Major October 22, 2025 Intermittent errors and latency 5h 53m Application
Started Oct 22, 2025, 01:52 PM UTC· resolved Oct 22, 2025, 07:45 PM UTC
- investigating Oct 22, 2025, 01:52 PM UTC
We are currently investigating intermittent errors affecting our application. Our team is actively working to identify and resolve the root cause. We’ll update you here as soon as we have more information.
- monitoring Oct 22, 2025, 02:18 PM UTC
A fix has been implemented. Our engineering team is currently monitoring the recent changes and we will continue to provide updates through this page.
- identified Oct 22, 2025, 03:00 PM UTC
Although a fix has been implemented, users may still experience brief service interruptions while our team continues to monitor changes. We'll provide updates here as soon as more information becomes available.
- monitoring Oct 22, 2025, 03:40 PM UTC
We're continuing to monitor the situation, but users should no longer be experiencing errors or latency.
- monitoring Oct 22, 2025, 06:23 PM UTC
A fix has been implemented and performance should continue to improve. We are actively monitoring to ensure stability.
- resolved Oct 22, 2025, 11:01 PM UTC
This incident has been resolved.
Notice August 8, 2025 Email Notification Delivery Delays 2d 2h Notifications
Started Aug 08, 2025, 10:16 PM UTC· resolved Aug 11, 2025, 12:51 AM UTC
- investigating Aug 08, 2025, 10:16 PM UTC
We are currently experiencing delays in email notifications being sent to clients. Our team is actively investigating the cause and working to restore normal delivery times. We will provide updates as soon as more information becomes available.
- identified Aug 09, 2025, 12:20 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 11, 2025, 12:51 AM UTC
This incident has been resolved.
Notice July 24, 2025 Potential issue where errors may occur when creating member records. 6d 22h Appointment Scheduling
Started Jul 24, 2025, 06:58 PM UTC· resolved Jul 31, 2025, 05:40 PM UTC
- monitoring Jul 24, 2025, 06:58 PM UTC
Our team identified a potential issue impacting the creation of member records and has implemented a fix. Systems are now operating normally, and we are actively monitoring to maintain stability. Additionally, the Client Match V2 feature has been temporarily disabled, resulting in a delay in its release. If you experience any further issues, please feel free to contact our support team. We will continue to provide updates as necessary.
- resolved Jul 31, 2025, 05:40 PM UTC
We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!
Major July 7, 2025 Staff Tab Loading Issues 3h 35m Application
Started Jul 07, 2025, 01:19 PM UTC· resolved Jul 07, 2025, 04:54 PM UTC
- investigating Jul 07, 2025, 01:19 PM UTC
We’ve encountered an issue affecting the Staff tab, and our teams are opening an investigation. We’ll update this space with new information as it becomes available, and every hour.
- identified Jul 07, 2025, 02:46 PM UTC
Our teams have identified the cause of the issue, and are currently working toward a resolution. Thanks for your patience. We’ll continue to update this space hourly and as needed as work progresses.
- monitoring Jul 07, 2025, 03:24 PM UTC
Our team has implemented a fix and all systems have returned to normal function. We’re continuing to monitor to ensure stability. We’ll update this space if the situation changes.
- resolved Jul 07, 2025, 04:54 PM UTC
We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!
Minor June 17, 2025 Intermittent 502 errors 1h 23m Application
Started Jun 17, 2025, 04:33 PM UTC· resolved Jun 17, 2025, 05:57 PM UTC
- investigating Jun 17, 2025, 04:33 PM UTC
Some users may be experiencing intermittent 502 errors in the core application, and our team is actively investigating. We'll update this space with more information whenever it's available.
- monitoring Jun 17, 2025, 05:14 PM UTC
Error rates have returned to normal and all systems are running as expected. Our teams are continuing to monitor for any changes.
- resolved Jun 17, 2025, 05:57 PM UTC
The team has mitigated the issue, and the 502 intermittent errors no longer occuring. This incident is now resolved.
Major June 12, 2025 Google Cloud Services Disruption 17h 53m Appointment Scheduling, GSuite, Coconut Connect, Login & SSO
Started Jun 12, 2025, 07:02 PM UTC· resolved Jun 13, 2025, 12:55 PM UTC
- monitoring Jun 12, 2025, 07:02 PM UTC
We're aware of an issue with Google Cloud Services that may be intermittently impacting Google services within Coconut, including SSO and GSuite services. We're closely monitoring the issue and will update this space as more information becomes available.
- monitoring Jun 12, 2025, 07:34 PM UTC
Google services continue to be impacted - users may intermittently see font or other visual changes in Client View, and video links may not populate in Coconut Connect. We are continuing to monitor the situation and any impacts to Coconut services.
- resolved Jun 13, 2025, 12:55 PM UTC
This incident has been resolved.
Notice April 16, 2025 Zoom Integration Degradation 1h 44m
Started Apr 16, 2025, 07:39 PM UTC· resolved Apr 16, 2025, 09:23 PM UTC
- monitoring Apr 16, 2025, 07:39 PM UTC
Multiple Zoom integration features are being affected by a Zoom outage. Coconut Connect and other video integrations are working as expected. We're monitoring the situation, and will provide updates here as they become available. Further information may be available on Zoom's status page: https://status.zoom.us.
- resolved Apr 16, 2025, 09:23 PM UTC
Zoom services have recovered, and all Zoom integration features are now working as expected. Thanks for your patience!
Minor April 9, 2025 Coconut Connect meetings by phone unavailable 5h 45m Application
Started Apr 09, 2025, 05:34 PM UTC· resolved Apr 09, 2025, 11:20 PM UTC
- identified Apr 09, 2025, 05:34 PM UTC
Joining Coconut Connect meetings by phone is currently unavailable for customers who have been recently migrated to the updated version of Coconut Connect. It is still possible to join Coconut Connect meetings over video in your browser. Our dial-in provider is experiencing an outage, and is working to remediate it.
- resolved Apr 09, 2025, 11:20 PM UTC
This incident has been resolved.
Notice March 26, 2025 Intermittent unavailability of Advanced Analytics and Insights features 1d 17h Application
Started Mar 26, 2025, 12:05 AM UTC· resolved Mar 27, 2025, 05:35 PM UTC
- identified Mar 26, 2025, 12:05 AM UTC
Our engineering team has identified an issue causing intermittent unavailability with our Advanced Analytics and Insights features. As we work towards a solution, users may at times be unable to access analytics dashboards through the Advanced Analytics and Insights tabs.
- monitoring Mar 26, 2025, 06:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2025, 05:35 PM UTC
This incident has been resolved.
Minor March 10, 2025 App Latency 1d 3h Application
Started Mar 10, 2025, 05:19 PM UTC· resolved Mar 11, 2025, 09:00 PM UTC
- investigating Mar 10, 2025, 05:19 PM UTC
We're seeing intermittent latency within the Coconut application, and are actively investigating. We'll update this space as more information becomes available.
- monitoring Mar 10, 2025, 05:28 PM UTC
Latency has recovered to expected levels, and our team is monitoring the situation to ensure stability.
- resolved Mar 11, 2025, 09:00 PM UTC
No further latency has been observed, and we're marking this issue as stable.
Minor February 28, 2025 Increased latency for Coconut Customers. 3h 21m Application
Started Feb 28, 2025, 08:29 PM UTC· resolved Feb 28, 2025, 11:50 PM UTC
- investigating Feb 28, 2025, 08:29 PM UTC
We are aware of latency being experienced by some customers using Coconut Calendar. We are investigating presently.
- monitoring Feb 28, 2025, 10:36 PM UTC
Our team has implemented a fix and all systems have returned to normal function. We’re continuing to monitor to ensure stability.
- resolved Feb 28, 2025, 11:50 PM UTC
We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!
Minor February 14, 2025 Degraded Performance 2d 21h Application
Started Feb 14, 2025, 07:21 PM UTC· resolved Feb 17, 2025, 04:50 PM UTC
- investigating Feb 14, 2025, 07:21 PM UTC
Coconut Calendar is experiencing some elevated response times on the dashboard view and our teams are opening an investigation. We’ll update this space with new information as it becomes available
- monitoring Feb 14, 2025, 09:26 PM UTC
Our team has implemented a fix and all systems have returned to normal function. We’re continuing to monitor to ensure stability.
- resolved Feb 17, 2025, 04:50 PM UTC
We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!
Notice February 10, 2025 US Prod Analytics Delay 2h 7m Application
Started Feb 10, 2025, 03:54 PM UTC· resolved Feb 10, 2025, 06:01 PM UTC
- identified Feb 10, 2025, 03:54 PM UTC
We're experiencing an issue with platform analytics. Data will be unavailable for approximately two hours while our team implements a fix. Once the fix has been implemented, data will become available again. No data will be lost during this time. We will provide an update if this timeline changes.
- resolved Feb 10, 2025, 06:01 PM UTC
This incident has been resolved. All data is now up to date.
Critical January 30, 2025 US Prod Application Outage 11d 15h Application
Started Jan 30, 2025, 12:03 AM UTC· resolved Feb 10, 2025, 03:43 PM UTC
- investigating Jan 30, 2025, 12:03 AM UTC
We are currently investigating this issue and will provide an update shortly.
- monitoring Jan 30, 2025, 12:25 AM UTC
A fix has been implemented, and system is now stable. Our team is monitoring.
- resolved Feb 10, 2025, 03:43 PM UTC
This incident has been resolved.
Minor January 21, 2025 Appointments not successfully saving from Schedule View. 18h 50m Application
Started Jan 21, 2025, 08:26 PM UTC· resolved Jan 22, 2025, 03:17 PM UTC
- identified Jan 21, 2025, 08:26 PM UTC
We’re aware of a behaviour where appointments may not be created correctly when using the Schedule View. Other areas of the system are unaffected. Our team is actively working on a resolution, and we’ll update this space as more information becomes available
- monitoring Jan 21, 2025, 09:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 21, 2025, 09:41 PM UTC
Our team has implemented a fix and all systems have returned to normal function. We’re continuing to monitor to ensure stability.
- resolved Jan 22, 2025, 03:17 PM UTC
This incident has been resolved.
Notice December 16, 2024 Microsoft Graph API Migration 5h 16m Application
Started Dec 16, 2024, 04:32 PM UTC· resolved Dec 16, 2024, 09:49 PM UTC
- monitoring Dec 16, 2024, 04:32 PM UTC
Some of our customers experienced a recent delay with Microsoft Graph migration. These delays impacted the synchronization of your data. We have identified and resolved the underlying issue, and our systems are now actively catching up on any pending synchronization tasks. During this catch-up period, you may observe some delays in data updates. Important: To ensure the sync completes as quickly as possible, please avoid initiating any manual resyncs within your applications. Doing so may further slow down the overall process.
- resolved Dec 16, 2024, 09:49 PM UTC
We're marking this incident resolved as data sync has caught up and all systems are running as expected.