Coconut Software experienced a minor incident on July 27, 2026 affecting Technical Support, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Technical Support
Update timeline
- investigating Jul 27, 2026, 09:03 PM UTC
Help Center links populated through the Coconut Support messaging widget may intermittently show an error when clicked. If this occurs, clicking Help Information, and then through to the Help Center will resolve the error. Our team is investigating a resolution.
- resolved Jul 30, 2026, 04:04 PM UTC
This incident has been resolved.