Coconut Software incident
Microsoft Dynamics Integration: Appointment Sync Unavailable
Coconut Software experienced a major incident on September 13, 2026 affecting Microsoft Dynamics, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2026, 04:30 PM UTC
We’ve encountered an issue affecting our Microsoft Dynamics integration and our team is investigating. Appointment synchronization with the integration is currently disrupted. New appointments may be delayed or may not sync during this time. We’ll update this space with new information as it becomes available, and every hour.
- investigating Sep 13, 2026, 04:38 PM UTC
We are continuing to investigate this issue.
- investigating Sep 13, 2026, 04:43 PM UTC
We are continuing to investigate this issue.
- identified Sep 13, 2026, 04:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 13, 2026, 05:16 PM UTC
Our team has implemented a fix and Appointment synchronization has returned to normal function. We’re continuing to monitor to ensure stability. We’ll update this space if the situation changes.
- resolved Sep 13, 2026, 06:52 PM UTC
This incident has been resolved.