CM.com incident

Agent Inbox - Delay in handovers and processing of tasks

Minor Resolved View vendor source →

CM.com experienced a minor incident on April 13, 2026 affecting Agent Inbox, lasting 9h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 12:31 PM UTC
Resolved
Apr 13, 2026, 10:01 PM UTC
Duration
9h 30m
Detected by Pingoru
Apr 13, 2026, 12:31 PM UTC

Affected components

Agent Inbox

Update timeline

  1. investigating Apr 13, 2026, 12:31 PM UTC

    We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.

  2. monitoring Apr 13, 2026, 01:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 13, 2026, 10:01 PM UTC

    This incident has been resolved.