CM.com incident

Email Campaigns - Transactional Mail Sent Without Attachments

Notice Resolved View vendor source →

CM.com experienced a notice incident on September 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 01:06 PM UTC
Resolved
Sep 28, 2026, 11:00 AM UTC
Duration
—
Detected by Pingoru
Sep 28, 2026, 01:06 PM UTC

Update timeline

  1. resolved Sep 28, 2026, 01:06 PM UTC

    Between 13:10 and 14:24, transactional emails sent through the Email Campaigns platform were delivered without their attachments. All other email content and delivery were unaffected. The issue was traced to a recent change in our email processing pipeline. We reverted the change, and attachment delivery returned to normal at 14:24. We apologize for the inconvenience.