Cloudways experienced a minor incident on October 19, 2025 affecting Elastic Email, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Elastic Email
Update timeline
- investigating Oct 19, 2025, 10:18 AM UTC
We’re currently experiencing connectivity issues with Elastic Email, which are affecting email sending and domain verification. Our team is actively working with the Elastic Email support team to resolve the problem as quickly as possible. We’ll keep you updated with any progress. We apologize for the inconvenience and appreciate your patience while we work on this.
- monitoring Oct 20, 2025, 03:13 AM UTC
The issue has been identified and a fix has been implemented. We are continuing to monitor the service to ensure stability.
- resolved Oct 20, 2025, 02:04 PM UTC
This incident has been resolved.