Cloudways experienced a major incident on October 29, 2025 affecting Rackspace Email, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Rackspace Email
Update timeline
- investigating Oct 29, 2025, 03:58 AM UTC
Rackspace is currently experiencing an issue affecting access to Webmail. We would like to confirm that our engineers are continuously in contact with the Rackspace team and reviewing this. We will update you as soon as we secure any successful response and full service is restored.
- resolved Oct 30, 2025, 10:21 AM UTC
This incident has been resolved.