Cloudways experienced a critical incident on August 11, 2026 affecting Cloudways Cloud Platform Service, lasting 5h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 06:18 PM UTC
We are currently experiencing intermittent outages with the Google Cloud servers in multiple regions. We are closely coordinating with the team & actively working to resolve this issue. We will share additional updates as we have more information.
- identified Aug 11, 2026, 08:39 PM UTC
We are still working on the outages affecting Google Cloud servers across multiple regions. Our engineering team is actively coordinating with the relevant infrastructure teams to identify the root cause and is working toward resolution. We will share the next update as soon as new information becomes available. Thank you for your patience and kind understanding.
- monitoring Aug 11, 2026, 09:43 PM UTC
Our team is closely monitoring the situation, and we expect things to be back to normal within a few hours. We'll continue to keep an eye on things and will post an update as soon as we have more to share. We appreciate your patience.
- resolved Aug 11, 2026, 11:46 PM UTC
The issue has been fully resolved and all services are now back to normal operation. We apologize for any inconvenience caused and thank you for your patience.