Cloudways incident
Issue with Adding Domains and Managing DNS Records (DNS Made Easy Addon)
Cloudways experienced a minor incident on August 30, 2026 affecting DNS Made Easy, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 30, 2026, 10:52 AM UTC
We are currently encountering an issue with adding domains and the records in DNS Made Easy addon. As a result, customers may face difficulties managing their DNS configurations or adding new records or domains. Please rest assured that existing DNS records are resolving correctly and all websites remain fully operational and accessible as expected. Our team is actively investigating the issue and will provide updates as soon as more information is available.
- monitoring Aug 31, 2026, 06:48 AM UTC
The issue with adding new domains and DNS records in the DNS Made Easy add-on has been resolved. We are monitoring the add-on to ensure stability.
- resolved Sep 03, 2026, 09:15 AM UTC
This incident has been resolved.