Cloudways incident

Degraded Service Affecting Elastic Email Add-on

Minor Ongoing View vendor source →

Cloudways is currently experiencing a minor incident affecting Elastic Email, which began 2h ago. The vendor's full update timeline is below.

Started
Sep 01, 2026, 07:42 AM UTC
Resolved
Ongoing
Duration
● 2h 11m
Detected by Pingoru
Sep 01, 2026, 07:42 AM UTC

Affected components

Elastic Email

Update timeline

  1. investigating Sep 01, 2026, 07:42 AM UTC

    We are aware of an ongoing upstream issue with Elastic Email that is temporarily impacting email delivery for affected Cloudways accounts. Upstream engineers are actively investigating, and our team is closely following their progress. Further updates will be posted here shortly. Thank you for your patience while this is being resolved.

  2. monitoring Sep 01, 2026, 07:47 AM UTC

    Service has been restored for the Elastic Email add-on, and delivery systems are returning to normal operations. We are actively monitoring performance to guarantee full stability. Thank you for your patience while we verify complete restoration.