Cloudways experienced a minor incident on August 24, 2026 affecting DigitalOcean, lasting 13h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2026, 06:36 PM UTC
Our upstream provider, DigitalOcean, is currently experiencing an issue affecting its public API. As a result, customers may experience increased response times for API requests, including actions such as server restarts, disk attachments, and DigitalOcean server provisioning. The DigitalOcean engineering team is actively investigating the root cause. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience and understanding.
- monitoring Aug 24, 2026, 10:04 PM UTC
Our DigitalOcean Engineering team has implemented mitigation measures to address the issue affecting the DigitalOcean public API and Cloud Control Panel. We are seeing requests succeed, and users should now be able to access the Cloud Control Panel and issue/receive API requests normally. We are currently monitoring the situation to ensure that the service has returned to normal operation and remains stable. We appreciate your patience and will provide an update once the issue is fully confirmed as resolved.
- resolved Aug 25, 2026, 08:30 AM UTC
This incident has been resolved.