Cloudways experienced a minor incident on October 7, 2025 affecting Cloudways Cloud Platform Console, lasting 15h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Cloudways Cloud Platform Console
Update timeline
- investigating Oct 07, 2025, 01:39 AM UTC
We’re currently experiencing some performance delays on the platform’s user interface. Our team is actively investigating the cause and working diligently to restore optimal performance shortly. We appreciate your patience and understanding.
- monitoring Oct 07, 2025, 07:45 AM UTC
A fix has been deployed to address elevated latency in parts of the platform UI. Early metrics show improvement and error rates are stable. We’re closely monitoring page load and API latency to ensure full stability. If you still experience slowness, please relogin and try again.
- resolved Oct 07, 2025, 04:53 PM UTC
This incident has been resolved.