Cloudways experienced a minor incident on October 20, 2025 affecting Cloudways Cloud Platform Console, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:44 AM UTC
We are investigating an ongoing issue affecting backend operations that may lead to temporary performance degradation and issues with server visibility on accessing Cloudways platform. Our team is actively investigating the issue and will prioritize the fix as soon as it is identified. We apologize for the inconvenience and appreciate your patience on this matter.
- identified Oct 20, 2025, 08:14 AM UTC
We have identified that few of our backend operations are being affected due to an upstream provider outage. Our team is in continuous coordination with their team to monitor the situation. We are reviewing this further and will update as soon as the provider infrastructure is stable.
- resolved Oct 20, 2025, 02:05 PM UTC
This incident has been resolved.