Cloudways experienced a minor incident on December 1, 2025 affecting Elastic Email, lasting 22h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Elastic Email
Update timeline
- investigating Dec 01, 2025, 02:10 PM UTC
We are facing degraded performance with Elastic Email, affecting a subset of customers whose emails are not being sent promptly and experiencing delays. Our teams are actively investigating the problem with the elastic email team and we will be updating this status page with further information as soon as it is available. We apologize for any inconvenience this may be causing.
- resolved Dec 02, 2025, 12:26 PM UTC
This incident has been resolved.