Cloudways incident
Rackspace Webmail Login & Mailbox Provisioning Issues
Cloudways is currently experiencing a critical incident affecting Rackspace Email, which began 2h ago. The vendor's full update timeline is below.
Affected components
Rackspace Email
Update timeline
- investigating Oct 12, 2026, 05:00 AM UTC
We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes. The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.