[ZRH][GVA] Network outage

Update timeline

1. investigating Sep 07, 2026, 02:11 PM UTC

   CloudSigma would like to inform you that we are currently experiencing a network outage in our Zurich and Geneva clusters. Connectivity has been restored, and we are working on recovering the rest of the services in the cloud. Please excuse us for the caused inconvenince.

2. identified Sep 07, 2026, 02:31 PM UTC

   There was an unexpected simultaneous reboot of devices within the cloud network. That resulted in network loss for all storage nodes within the cloud. Most of the virtual drives were returned to an active state, but there are still virtual drives shown in an "unavailable" state. We are working on restoring the storage operations for all virtual drives in the cluster.

3. identified Sep 07, 2026, 02:54 PM UTC

   We would like to inform you that the issue was fixed for the Geneva cloud. There is a small number of virtual drives showing in an "unavailable" state in the Zurich cluster.

4. resolved Sep 07, 2026, 03:38 PM UTC

   Dear Valued Customers, We would like to inform you that the issues encountered in the Zurich cloud have been resolved. All services in the cloud infrastructure have been restored to normal operations. If you encounter any issues with your service, please let us know right away. A detailed RCA of the incident will be distributed to all affected clients in the next 24 hours. Please accept our sincere apologies for the inconvenience caused.