CloudShare incident

Machines using Public IPs have intermittent Internet access issues

Resolved after 1 hour 19 minutes, affecting Inbound/Outbound Internet - Miami, on February 5, 2024.

identified Feb 05, 2024, 03:17 PM UTC

The issue has been identified and a fix is being implemented.

Started
Feb 05, 2024, 02:25 PM UTC
Resolved
Feb 05, 2024, 03:44 PM UTC
Duration
1h 19m
Detected by Pingoru
Feb 05, 2024, 02:25 PM UTC

Affected components

Inbound/Outbound Internet - Miami

Update timeline

  1. investigating Feb 05, 2024, 02:25 PM UTC

    Please change Inbound Access to Secure Access (vs public IP)

  2. investigating Feb 05, 2024, 02:38 PM UTC

    CloudFolders from outside of CloudShare is not working

  3. identified Feb 05, 2024, 03:17 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Feb 05, 2024, 03:44 PM UTC

    This incident has been resolved.

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