Is Cloudi-Fi down?

**Incident Summary** We are facing an issue with the access to our captive portal in (APAC, Australia) region (login-cn.cloudi-fi.net) **Impact** Visitors from (APAC, Australia) region are getting an error page in the captive portal "Sorry, an error occured, Please contact Cloudi-Fi support team"

We implemented a fix and are currently monitoring the result.

This incident has been resolved.

Type: Incident Affected Components: Captive Portals, Admin Interface Jul 21, 00:05:54 GMT+0 - Investigating - **Incident Summary** We are facing an issue with the access to our captive portal in (APAC, Australia) region (login-cn.cloudi-fi.net) **Impact** Visitors from (APAC, Australia) region are getting an error page in the captive portal "Sorry, an error occured, Please contact Cloudi-Fi support team" Jul 21, 00:12:49 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

We are currently investigating a service disruption affecting Cloudi-Fi. Users may experience issues accessing the captive portal, completing the authentication flow, or accessing the Admin interface. Our team is working to identify the root cause and restore normal service as quickly as possible. Further updates will be shared as soon as they become available.

The issue has been identified and is related to an ongoing incident affecting our hosting provider’s network infrastructure. A faulty network equipment component is currently impacting network connectivity on their side. Their teams are replacing the affected equipment to restore service as quickly as possible. We are closely monitoring the situation and will continue to provide updates as more information becomes available.

The captive portal is now operational again, and users should be able to access the portal and complete the authentication flow. Access to the Admin interface remains impacted at this stage. The Cloudi-Fi team is continuing to work on the incident and assess mitigation measures to restore full service as quickly as possible. Further updates will be shared as soon as more information becomes available.

The incident has now been resolved. Access to the Admin interface has been restored, and the captive portal and authentication flow remain operational. The Cloudi-Fi team has completed the necessary checks and will continue to monitor the service to ensure stability. Thank you for your understanding.

On July 9-10, 2026, from 23:51 UTC to 02:35 UTC, Cloudi-Fi experienced a service disruption caused by two hosting provider incidents affecting network equipment and VIP failover. * Impacted services: Captive portals, Admin interface, RADIUS EMEA (excluding 802.1x) * Not impacted services: DHCP, RADIUS 802.1x, RADIUS APAC Captive portal and Admin services were restored on July 10, 2026, at 02:00 UTC. RADIUS EMEA service was restored on July 10, 2026, at 02:35 UTC after the faulty network equipment was replaced. Cloudi-Fi applied mitigations, completed post-incident checks, and is reviewing infrastructure dependencies and incident handling improvements.

Type: Incident Duration: 37 minutes Affected Components: Captive Portals, Admin Interface Jul 10, 14:17:57 GMT+0 - Postmortem - On July 9-10, 2026, from 23:51 UTC to 02:35 UTC, Cloudi-Fi experienced a service disruption caused by two hosting provider incidents affecting network equipment and VIP failover. * Impacted services: Captive portals, Admin interface, RADIUS EMEA (excluding 802.1x) * Not impacted services: DHCP, RADIUS 802.1x, RADIUS APAC Captive portal and Admin services were restored on July 10, 2026, at 02:00 UTC. RADIUS EMEA service was restored on July 10, 2026, at 02:35 UTC after the faulty network equipment was replaced. Cloudi-Fi applied mitigations, completed post-incident checks, and is reviewing infrastructure dependencies and incident handling improvements. Jul 10, 01:29:07 GMT+0 - Investigating - We are currently investigating a service disruption affecting Cloudi-Fi. Users may experience issues accessing the captive portal, completing the authentication flow, or accessing the Admin interface. Our team is working to identify the root cause and restore normal service as quickly as possible. Further updates will be shared as soon as they become available. Jul 10, 01:39:45 GMT+0 - Identified - The issue has been identified and is related to an ongoing incident affecting our hosting provider’s network infrastructure. A faulty network equipment component is currently impacting network connectivity on their side. Their teams are replacing the affected equipment to restore service as quickly as possible. We are closely monitoring the situation and will continue to provide updates as more information becomes available. Jul 10, 02:02:07 GMT+0 - Identified - The captive portal is now operational again, and users should be able to access the portal and complete the authentication flow. Access to the Admin interface remains impacted at this stage. The Cloudi-Fi team is continuing to work on the incident and assess mitigation measures to restore full service as quickly as possible. Further updates will be shared as soon as more information becomes available. Jul 10, 02:06:17 GMT+0 - Resolved - The incident has now been resolved. Access to the Admin interface has been restored, and the captive portal and authentication flow remain operational. The Cloudi-Fi team has completed the necessary checks and will continue to monitor the service to ensure stability. Thank you for your understanding.

Type: Maintenance Duration: 4 hours Affected Components: Captive Portals, DHCP, Admin Interface Jul 3, 16:04:33 GMT+0 - Identified - The planned deployment is scheduled for **Thursday, July 9th, 2026, from 10 a.m. to 2 p.m. CET. No service interruption is expected.** This release includes bug fixes, performance improvements, and new features. # Features and enhancements ### Import (Beta) Bulk import is now available for: * Locations * Administrator accounts * Network devices Includes data validation, bulk create/update, and support for **.xlsx**, **.xls**, and **.ods** files. --- ### Export (Beta) Bulk export is now available for: * Network devices * User accounts * Authentication events * Locations * Administrator accounts Includes asynchronous generation, automatic download, Excel (.xlsx) export, and all supported attributes. --- ### Aggregated user data The Administration Console now displays additional user insights, including: * Latest visit reason * Last NPS * Last visited location --- ### User data anonymization Administrators can now anonymize user data directly from the Administration Console to support privacy and compliance requirements. --- ### Improved captive portal error messages Captive Portal error messages are now clearer, easier to understand, and provide more helpful guidance during authentication. # Bug fixes * **Policy consistency:** Removed deleted profile references automatically from existing policies. * **Network devices:** Newly created devices now appear immediately in **Network > Devices**, even before their first connection. For more details about this release, please visit our **Release Information Page**. Jul 9, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 9, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully