Cloudi-Fi incident

Cloudi-Fi Service Degradation in APAC

Major Resolved

Cloudi-Fi experienced a major incident on July 21, 2026 affecting Captive Portals and Admin Interface, lasting 7h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 12:05 AM UTC
Resolved
Jul 21, 2026, 07:08 AM UTC
Duration
7h 2m
Detected by Pingoru
Jul 21, 2026, 12:05 AM UTC

Affected components

Captive PortalsAdmin Interface

Update timeline

  1. investigating Jul 21, 2026, 12:05 AM UTC

    **Incident Summary** We are facing an issue with the access to our captive portal in (APAC, Australia) region (login-cn.cloudi-fi.net) **Impact** Visitors from (APAC, Australia) region are getting an error page in the captive portal "Sorry, an error occured, Please contact Cloudi-Fi support team"

  2. monitoring Jul 21, 2026, 12:12 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 21, 2026, 07:08 AM UTC

    This incident has been resolved.