Captive portal authentication - RADIUS 802.1x disruption

Update timeline

1. resolved Aug 25, 2026, 01:00 PM UTC

   Type: Incident Duration: 3 hours and 42 minutes Affected Components: Captive Portals, Admin Interface, RADIUS 802.1x, RADIUS RadSec, RADIUS Aug 25, 13:00:00 GMT+0 - Identified - An identified network incident is affecting our **radius 802.1x** service and should be soon resolved. As fallback and to make our radius availability more robust, we recommend our customers to update their 802.1x radius configuration to use these new DNS endpoints : * [radius-8021x-eu1.cloudi-fi.net](http://radius-8021x-eu1.cloudi-fi.net) * [radius-8021x-eu2.cloudi-fi.net](http://radius-8021x-eu2.cloudi-fi.net) Please make sure these Cloudi-Fi radius IPs are allowed on your firewalls (UDP/1815) : * 178.32.123.138 * 5.135.94.202 * 164.132.247.209 * 91.134.58.235 Aug 25, 16:41:39 GMT+0 - Resolved - This network incident has been resolved, a faulty network device has been replaced. **If you use Cloudi-Fi 802.1x service, please make sure you update your configuration to use our new DNS endpoints.** We apologize for any inconvenience caused and appreciate your understanding.