Cloudi-Fi incident

Captive portal authentication - RADIUS 802.1x disruption

Major Resolved

Cloudi-Fi experienced a major incident on August 25, 2026 affecting Captive Portals and Admin Interface and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 01:00 PM UTC
Resolved
Aug 25, 2026, 04:41 PM UTC
Duration
3h 41m
Detected by Pingoru
Aug 25, 2026, 01:00 PM UTC

Affected components

Captive PortalsAdmin InterfaceDHCPAuthentication (RADIUS)Authentication (RADIUS 802.1x)Authentication (RADIUS RadSec)

Update timeline

  1. identified Aug 25, 2026, 01:00 PM UTC

    An identified network incident is affecting our **radius 802.1x** service and should be soon resolved. As fallback and to make our radius availability more robust, we recommand our customers to update their 802.1x radius configuration to use these new DNS endpoints : * [radius-8021x-eu1.cloudi-fi.net](http://radius-8021x-eu1.cloudi-fi.net) * [radius-8021x-eu2.cloudi-fi.net](http://radius-8021x-eu2.cloudi-fi.net) Please make sure these Cloudi-Fi radius IPs are allowed on your firewalls (UDP/1815) : * 178.32.123.138 * 5.135.94.202 * 164.132.247.209 * 91.134.58.235

  2. resolved Aug 25, 2026, 04:41 PM UTC

    This network incident has been resolved, a faulty network device has been replaced. **If you use Cloudi-Fi 802.1x service, please make sure you update your configuration to use our new DNS endpoints.** We apologize for any inconvenience caused and appreciate your understanding.