CloudFactory Outage History

CloudFactory is up right now

Pingoru has recorded 37 incidents for CloudFactory: 2 in the last 12 months and 0 in the last 90 days.

Source: cloudfactorybe.statuspage.io

37incidents recorded
2last 12 months
0last 90 days
89 minutestypical duration

Incidents, newest first

Major June 27, 2026 Sumup terminals down 1h 57m (3rd party) SumUp

Started Jun 27, 2026, 02:44 PM UTC· resolved Jun 27, 2026, 04:41 PM UTC

  1. identified Jun 27, 2026, 02:44 PM UTC

    Externe payment provider sumup is down. You can follow the status here: https://status.sumup.com/europe/incidents/01KW4PXNYDDPRXZQ3GS5ZQA6CY

  2. resolved Jun 27, 2026, 04:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 4, 2026 icecorp api down 1h API

Started Apr 04, 2026, 11:10 AM UTC· resolved Apr 04, 2026, 12:10 PM UTC

  1. investigating Apr 04, 2026, 11:10 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 04, 2026, 11:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 04, 2026, 11:45 AM UTC

    Alles draait terug maar te graag. We werken aan een fix.

  4. resolved Apr 04, 2026, 12:10 PM UTC

    This incident has been resolved. We experienced a massive database load (x1000 normal load) and will be monitoring the servers further.

Read the full incident report →

Notice July 25, 2025 Slow response 1h 45m API

Started Jul 25, 2025, 07:52 AM UTC· resolved Jul 25, 2025, 09:37 AM UTC

  1. investigating Jul 25, 2025, 07:52 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 25, 2025, 09:29 AM UTC

    We implemented new logging to find out where the “traffic jam” is coming from

  3. resolved Jul 25, 2025, 09:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 17, 2025 API down 28m API

Started Jul 17, 2025, 01:48 PM UTC· resolved Jul 17, 2025, 02:17 PM UTC

  1. investigating Jul 17, 2025, 01:48 PM UTC

    The API is not responding. Investigating the issue

  2. monitoring Jul 17, 2025, 02:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 17, 2025, 02:08 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 17, 2025, 02:17 PM UTC

    Everything is up and running. We will troubleshoot to see if we can find out what caused one server to become unavailable.

Read the full incident report →

Minor May 3, 2025 vertraging - timeout 1h 25m ICEcloud, ICEtruck, ICEtruck Enduser

Started May 03, 2025, 04:59 PM UTC· resolved May 03, 2025, 06:25 PM UTC

  1. investigating May 03, 2025, 04:59 PM UTC

    Sommige klanten merken vertraging op de apps. We zoeken uit hoe dit komt.

  2. resolved May 03, 2025, 06:25 PM UTC

    In sommige regio's reageerde de software trager of helemaal niet. Het probleem lijkt zich nu niet meer voor te doen.

Read the full incident report →

Notice April 18, 2025 Timezone + Connectivity issue 7h 37m ICEcloud, ICEtruck

Started Apr 18, 2025, 10:22 AM UTC· resolved Apr 18, 2025, 06:00 PM UTC

  1. identified Apr 18, 2025, 10:22 AM UTC

    We are experience 2 behaviours which we are fixing right now - time zone is 2 hours off for new reservations - orange 4g is not connecting to the new server on all tablets

  2. monitoring Apr 18, 2025, 10:49 AM UTC

    - timezone: identified and fix will be implemented. All reservations from today will show 2 hours too late, so we will manually update them today. - orange 4g dns: fix implemented by using a different prive dns server : dns.google . This avoids using the orange 4g dns servers.

  3. resolved Apr 19, 2025, 09:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 17, 2025 Front End webserver down 13h ICEcloud

Started Apr 17, 2025, 05:17 PM UTC· resolved Apr 18, 2025, 06:18 AM UTC

  1. investigating Apr 17, 2025, 05:17 PM UTC

    The front end webserver is down.

  2. monitoring Apr 17, 2025, 05:23 PM UTC

    In some regions the apps are live again.

  3. monitoring Apr 17, 2025, 05:36 PM UTC

    The applications on the tablets are live. Icecloud.be is still down but we are keeping this state until the ice cream vans end their day shift. We'll continue working after 22:00.

  4. monitoring Apr 17, 2025, 07:44 PM UTC

    A few systemfiles of the front-end server got corrupted. We were only able to repair a part of the system. We are creating a new server and recovering backups this night to avoid problems in the near future. There will be no loss of data, the data is secured on separate servers with duplicates in another datacenter.

  5. monitoring Apr 17, 2025, 09:39 PM UTC

    The new server is up and running. We are restoring backups and bringing all websites back up one by one.

  6. monitoring Apr 18, 2025, 05:44 AM UTC

    The backup is completed. We are checking the systems to see if everything has recovered successfully.

  7. resolved Apr 18, 2025, 06:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2025 Switching tablets to another truck takes some time. 8m ICEtruck

Started Mar 05, 2025, 11:21 AM UTC· resolved Mar 05, 2025, 11:30 AM UTC

  1. identified Mar 05, 2025, 11:21 AM UTC

    When you switch a tablet from one truck to another, it takes up to 1 hour to show the changes on the tablet. We're working on speeding this up.

  2. resolved Mar 05, 2025, 11:30 AM UTC

    Works as intended. If you need a faster update, contact us and we'll manually clear the cache.

Read the full incident report →

Critical February 6, 2025 api down 11m API

Started Feb 06, 2025, 06:46 AM UTC· resolved Feb 06, 2025, 06:58 AM UTC

  1. identified Feb 06, 2025, 06:46 AM UTC

    Due to a nighttime update, the api is down. The issue has been identified and will be released soon.

  2. resolved Feb 06, 2025, 06:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 25, 2024 Sommige emails worden niet verzonden bij Office 365 2h 32m 3rd party integration

Started Nov 25, 2024, 01:57 PM UTC· resolved Nov 25, 2024, 04:29 PM UTC

  1. identified Nov 25, 2024, 01:57 PM UTC

    Sinds deze ochtend worden door een storing bij Microsoft 365 emails naar klanten mogelijk niet verzonden als uw mailserver Microsoft 365 is. Het probleem doet zich niet altijd voor (sommige mails vanop 365 worden wel nog verstuurd) en Microsoft communiceert zeer slecht over de storing. We proberen de situatie op te volgen onder het Microsoft volgnummer MO941162. Helaas kunnen wij hier op dit moment niks tegen doen.

  2. resolved Nov 25, 2024, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →