CloudFactory incident

Timezone + Connectivity issue

Notice Resolved View vendor source →

CloudFactory experienced a notice incident on April 18, 2025 affecting ICEcloud and ICEtruck, lasting 7h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2025, 10:22 AM UTC
Resolved
Apr 18, 2025, 06:00 PM UTC
Duration
7h 37m
Detected by Pingoru
Apr 18, 2025, 10:22 AM UTC

Affected components

ICEcloudICEtruck

Update timeline

  1. identified Apr 18, 2025, 10:22 AM UTC

    We are experience 2 behaviours which we are fixing right now - time zone is 2 hours off for new reservations - orange 4g is not connecting to the new server on all tablets

  2. monitoring Apr 18, 2025, 10:49 AM UTC

    - timezone: identified and fix will be implemented. All reservations from today will show 2 hours too late, so we will manually update them today. - orange 4g dns: fix implemented by using a different prive dns server : dns.google . This avoids using the orange 4g dns servers.

  3. resolved Apr 19, 2025, 09:55 AM UTC

    This incident has been resolved.