CloudFactory experienced a critical incident on July 17, 2025 affecting API, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Jul 17, 2025, 01:48 PM UTC
The API is not responding. Investigating the issue
- monitoring Jul 17, 2025, 02:08 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 17, 2025, 02:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 17, 2025, 02:17 PM UTC
Everything is up and running. We will troubleshoot to see if we can find out what caused one server to become unavailable.