Cloud 9 experienced a major incident on November 18, 2025, lasting 10h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 18, 2025, 09:00 AM UTC
CloudFlare (part of AWS) has suffered an outage today that has taken many websites offline or continues to degrade performance. Cloudflare's status page is available here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We have confirmed the following websites / apps are affected: Filevine, ProCore, x (formerly twitter), ChatGPT, Fathom vide recorder, eClinicalWorks, FusionWare, a la mode software (WinTOTAL / TOTAL), Exclaimer Signature Manager, Down Detector. CloudFlare is aware of the issue and engineers are working to remediate the issue.
- resolved Nov 18, 2025, 07:00 PM UTC
It appears the most services are back to normal performance. CloudFlare has also posted that services should be back to normal.