Cloud 9 incident

Internet Connectivity Issues at Data Center

Ongoing since 01:01 PM UTC, affecting SDC (Secure Data Center) Hosting Status (SDC General Status).

monitoring Nov 12, 2026, 01:55 PM UTC

The Internet Carrier appears to have fixed their routing issue, restoring services to the Orlando Area and our Data Center. Services appear to be back online. We are monitoring for stability over the next hour.

Started
Nov 12, 2026, 01:01 PM UTC
Resolved
Ongoing
Duration
● 2h 51m
Detected by Pingoru
Nov 12, 2026, 01:01 PM UTC

Affected components

SDC (Secure Data Center) Hosting Status (SDC General Status)

Update timeline

  1. investigating Nov 12, 2026, 01:01 PM UTC

    Greetings, We are aware of a major internet / network disruptionn that's affecting traffic in and out of Secure Data Center. It is a Priority 1 issue with the internet carrier and is being worked on. Server and Phone services are down and there is no ETA. However, the status page here will be updated at least hourly. Thank you for your understanding.

  2. monitoring Nov 12, 2026, 01:55 PM UTC

    The Internet Carrier appears to have fixed their routing issue, restoring services to the Orlando Area and our Data Center. Services appear to be back online. We are monitoring for stability over the next hour.

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