Cloud 9 incident

Microsoft 365 Email Services

Major Resolved View vendor source →

Cloud 9 experienced a major incident on January 22, 2026, lasting 6h. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 07:00 PM UTC
Resolved
Jan 23, 2026, 01:00 AM UTC
Duration
6h
Detected by Pingoru
Jan 22, 2026, 07:00 PM UTC

Update timeline

  1. investigating Jan 22, 2026, 07:00 PM UTC

    Multiple reports have come in confirming Office 365 / Microsoft 365 Email Outages. This started around 2:00pm Eastern.

  2. investigating Jan 22, 2026, 09:30 PM UTC

    We're still showing email related services down.

  3. resolved Jan 23, 2026, 01:00 AM UTC

    Issues appear to have resolved.