Affected components
Update timeline
- investigating Feb 19, 2026, 04:24 PM UTC
Status: Investigating We are experiencing elevated latency. The issue has been identified and a fix is being implemented Affected components Go live (Degraded performance) Analytics (Degraded performance) SMS delivery (Degraded performance) User and authentication (Degraded performance) Billing (Degraded performance) Dashboard (Degraded performance) Session management (Degraded performance) Search (Degraded performance) Machine authentication (Degraded performance) Webhooks (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance)
- investigating Feb 19, 2026, 05:07 PM UTC
Status: Investigating We are continuing to investigate and monitor Affected components Billing (Degraded performance) Search (Degraded performance) Webhooks (Degraded performance) Go live (Degraded performance) Analytics (Degraded performance) SMS delivery (Degraded performance) Dashboard (Degraded performance) Session management (Degraded performance) Machine authentication (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) User and authentication (Degraded performance)
- identified Feb 19, 2026, 05:29 PM UTC
Status: Identified We've deployed changes and continue to see improvements. We are continuing to investigate. Affected components Billing (Degraded performance) Dashboard (Degraded performance) Machine authentication (Degraded performance) B2B SaaS (Degraded performance) Go live (Degraded performance) SMS delivery (Degraded performance) Session management (Degraded performance) Search (Degraded performance) Webhooks (Degraded performance) Email delivery (Degraded performance) Analytics (Degraded performance) User and authentication (Degraded performance)
- monitoring Feb 19, 2026, 05:50 PM UTC
Status: Monitoring We're monitoring system recovery and stability. Affected components Search (Degraded performance) Email delivery (Degraded performance) Go live (Degraded performance) User and authentication (Degraded performance) Dashboard (Degraded performance) Machine authentication (Degraded performance) Webhooks (Degraded performance) B2B SaaS (Degraded performance) Analytics (Degraded performance) SMS delivery (Degraded performance) Billing (Degraded performance) Session management (Degraded performance)
- monitoring Feb 19, 2026, 06:10 PM UTC
Status: Monitoring We continue to observe stable performance across the entire system but are keeping the status as "monitoring" while we ensure we don't see any additional unexpected degradations Affected components User and authentication (Degraded performance) Billing (Degraded performance) Dashboard (Degraded performance) Session management (Degraded performance) Machine authentication (Degraded performance) Webhooks (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) Go live (Degraded performance) Search (Degraded performance) Analytics (Degraded performance) SMS delivery (Degraded performance)
- resolved Feb 19, 2026, 06:38 PM UTC
Status: Resolved We've observed stable operations and are marking this incident as resolved Affected components Webhooks (Operational) Analytics (Operational) SMS delivery (Operational) Dashboard (Operational) Session management (Operational) Search (Operational) Machine authentication (Operational) B2B SaaS (Operational) Email delivery (Operational) Go live (Operational) User and authentication (Operational) Billing (Operational)
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