Clerk experienced a minor incident on March 10, 2026 affecting Webhooks and Email Delivery and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2026, 03:53 PM UTC
Status: Investigating We're investigating increased latency in our services. Affected components Machine authentication (Degraded performance) Webhooks (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) SMS delivery (Degraded performance) User and authentication (Degraded performance) Billing (Degraded performance) Session management (Degraded performance)
- investigating Mar 10, 2026, 04:17 PM UTC
Status: Investigating We're still investigating the root cause and enabling mitigations for this problem. Affected components Email delivery (Degraded performance) SMS delivery (Degraded performance) User and authentication (Degraded performance) Billing (Degraded performance) Session management (Degraded performance) Machine authentication (Degraded performance) Webhooks (Degraded performance) B2B SaaS (Degraded performance)
- investigating Mar 10, 2026, 04:24 PM UTC
Status: Investigating A mitigation mechanism was turned on, and sessions are showing early recovering signals. Affected components Billing (Degraded performance) Session management (Degraded performance) Machine authentication (Degraded performance) Webhooks (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) SMS delivery (Degraded performance) User and authentication (Degraded performance)
- monitoring Mar 10, 2026, 04:34 PM UTC
Status: Monitoring The mitigation mechanism was turned on successfully, and all the services are now operational! We're still monitoring any anomalous behavior in our services Affected components SMS delivery (Operational) User and authentication (Operational) Billing (Operational) Session management (Operational) Webhooks (Operational) B2B SaaS (Operational) Email delivery (Operational)
- resolved Mar 10, 2026, 05:26 PM UTC
Status: Resolved This incident is now resolved. We've identified the root cause and are preparing a detailed post-mortem, which we'll share soon. Thank you for your patience. Affected components Webhooks (Operational) B2B SaaS (Operational) Email delivery (Operational) SMS delivery (Operational) User and authentication (Operational) Billing (Operational) Session management (Operational)