Clerk incident

Account Portal Degraded State

Minor Resolved View vendor source →
Started
Mar 11, 2026, 12:06 PM UTC
Resolved
Mar 11, 2026, 12:06 PM UTC
Duration
Detected by Pingoru
Mar 11, 2026, 12:06 PM UTC

Affected components

SearchGo liveEmail deliveryB2B SaaSUser and authenticationAccount PortalSession managementBillingMachine authenticationWebhooksSMS deliveryDevelopment ServicesDashboardAnalytics

Update timeline

  1. identified Mar 11, 2026, 10:57 AM UTC

    Status: Identified A limited number of Clerk Core 1 applications (created before APR 2024) experienced errors when loading the Account Portal. Affected users may have seen client-side errors when accessing account management pages. Affected components Email delivery (Operational) Go live (Operational) User and authentication (Operational) Account Portal (Operational) Webhooks (Operational) Analytics (Operational) Search (Operational) B2B SaaS (Operational) Billing (Operational) Session management (Operational) Development Services (Operational) SMS delivery (Operational) Dashboard (Operational) Machine authentication (Operational)

  2. resolved Mar 11, 2026, 12:06 PM UTC

    Status: Resolved The issue has been resolved - we're still investigating the root cause and will post more details once we have them. Affected components Dashboard (Operational) Machine authentication (Operational) Webhooks (Operational) B2B SaaS (Operational) Analytics (Operational) User and authentication (Operational) Search (Operational) Development Services (Operational) SMS delivery (Operational) Account Portal (Operational) Go live (Operational) Billing (Operational) Session management (Operational) Email delivery (Operational)

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