Clerk incident

Partial Outage on Platform API

Minor Resolved View vendor source →
Started
Apr 22, 2026, 07:03 AM UTC
Resolved
Apr 22, 2026, 07:03 AM UTC
Duration
—
Detected by Pingoru
Apr 22, 2026, 07:03 AM UTC

Affected components

SearchGo liveEmail deliveryB2B SaaSPlatform APIUser and authenticationAccount PortalSession managementBillingMachine authenticationWebhooksSMS deliveryDevelopment ServicesDashboardAnalytics

Update timeline

  1. investigating Apr 22, 2026, 06:33 AM UTC

    Status: Investigating We are investigating a drop in Platform API traffic. Affected components B2B SaaS (Operational) Dashboard (Operational) Search (Operational) Development Services (Operational) Go live (Operational) Analytics (Operational) SMS delivery (Operational) Account Portal (Operational) Email delivery (Operational) Billing (Operational) Session management (Operational) Machine authentication (Operational) Webhooks (Operational) User and authentication (Operational) Platform API (Partial outage)

  2. identified Apr 22, 2026, 06:55 AM UTC

    Status: Identified We identified a bug in a third-party provider that was using an older SDK version. This issue affected users attempting to create or update applications through the Platform API. Affected components SMS delivery (Operational) User and authentication (Operational) Search (Operational) Machine authentication (Operational) Go live (Operational) Analytics (Operational) Dashboard (Operational) Webhooks (Operational) B2B SaaS (Operational) Email delivery (Operational) Session management (Operational) Billing (Operational) Development Services (Operational) Account Portal (Operational) Platform API (Partial outage)

  3. monitoring Apr 22, 2026, 07:02 AM UTC

    Status: Monitoring We upgraded the SDK to the latest version and are continuing to monitor the situation. Affected components Webhooks (Operational) SMS delivery (Operational) Billing (Operational) Email delivery (Operational) Go live (Operational) Dashboard (Operational) Machine authentication (Operational) B2B SaaS (Operational) Analytics (Operational) Account Portal (Operational) Platform API (Partial outage) User and authentication (Operational) Session management (Operational) Search (Operational) Development Services (Operational)

  4. resolved Apr 22, 2026, 07:03 AM UTC

    Status: Resolved All Platform API functionality has been fully restored. Affected components Dashboard (Operational) Billing (Operational) Search (Operational) Development Services (Operational) Platform API (Operational) Account Portal (Operational) Webhooks (Operational) Analytics (Operational) SMS delivery (Operational) User and authentication (Operational) Session management (Operational) Machine authentication (Operational) B2B SaaS (Operational) Email delivery (Operational) Go live (Operational)

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