Clerk incident

/handshake endpoint failures

Minor Resolved View vendor source →

Clerk experienced a minor incident on April 26, 2026 affecting Search and Go live and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2026, 07:26 AM UTC
Resolved
Apr 26, 2026, 07:26 AM UTC
Duration
Detected by Pingoru
Apr 26, 2026, 07:26 AM UTC

Affected components

SearchGo liveWebhooksEmail DeliverySMS DeliveryEmail deliveryB2B SaaSPlatform APIUser and authenticationAccount Portal

Update timeline

  1. identified Apr 26, 2026, 06:50 AM UTC

    Status: Identified Visitors with stale authentication tokens in server-rendered applications are seeing failures on our /handshake endpoint. Affected components Webhooks (Operational) B2B SaaS (Operational) Account Portal (Operational) Billing (Operational) Session management (Degraded performance) Search (Operational) Platform API (Operational) Analytics (Operational) SMS delivery (Operational) User and authentication (Operational) Dashboard (Operational) Email delivery (Operational) Go live (Operational) Machine authentication (Operational) Development Services (Operational)

  2. resolved Apr 26, 2026, 07:26 AM UTC

    Status: Resolved The issue has been resolved Affected components Session management (Operational) Account Portal (Operational) B2B SaaS (Operational) Analytics (Operational) User and authentication (Operational) Dashboard (Operational) Webhooks (Operational) Email delivery (Operational) Go live (Operational) Development Services (Operational) SMS delivery (Operational) Billing (Operational) Search (Operational) Machine authentication (Operational) Platform API (Operational)