Clerk incident

Account Portal not Redirecting

Major Ongoing View vendor source →

Clerk is currently experiencing a major incident affecting Account Portal, which began 28 min ago. The vendor's full update timeline is below.

Started
May 11, 2026, 03:30 PM UTC
Resolved
Ongoing
Duration
● 28m
Detected by Pingoru
May 11, 2026, 03:30 PM UTC

Affected components

Account Portal

Update timeline

  1. investigating May 11, 2026, 03:00 PM UTC

    Status: Investigating Some customers are encountering an issue where the root route at the Accounts Portal is returning 404 and not redirecting to the appropriate page. Affected components Account Portal (Partial outage)

  2. monitoring May 11, 2026, 03:30 PM UTC

    Status: Monitoring We have deployed a mitigation and are observing. Affected components Account Portal (Operational)