Clerk experienced a minor incident on May 11, 2026 affecting Account Portal, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Account Portal
Update timeline
- investigating May 11, 2026, 03:00 PM UTC
Status: Investigating Some customers are encountering an issue where the root route at the Accounts Portal is returning 404 and not redirecting to the appropriate page. Affected components Account Portal (Partial outage)
- monitoring May 11, 2026, 03:30 PM UTC
Status: Monitoring We have deployed a mitigation and are observing. Affected components Account Portal (Operational)
- resolved May 11, 2026, 05:19 PM UTC
Status: Resolved The issue has been resolved. Affected components Account Portal (Operational)