ClearlyIP incident

XCast Webphone experiencing issues with connecting for users

Minor Resolved View vendor source →

ClearlyIP experienced a minor incident on July 24, 2025 affecting Hosted PBX, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 03:45 PM UTC
Resolved
Jul 24, 2025, 06:23 PM UTC
Duration
2h 37m
Detected by Pingoru
Jul 24, 2025, 03:45 PM UTC

Affected components

Hosted PBX

Update timeline

  1. investigating Jul 24, 2025, 04:41 PM UTC

    We are currently investigating an issue with the XCast Webphone, attendant console and acd monitor having a spinning red circle and not connecting. This is NOT affecting calls.

  2. identified Jul 24, 2025, 05:57 PM UTC

    Web Phone and part of the attendant console are up, still working on the ACD Monitor and Conference Monitor.

  3. identified Jul 24, 2025, 06:05 PM UTC

    ACD Monitor is online.

  4. resolved Jul 24, 2025, 06:23 PM UTC

    All web services are back online.