ClearlyIP incident

Issues with Grandstream devices with XCast Labs

Minor Resolved View vendor source →

ClearlyIP experienced a minor incident on April 3, 2026 affecting Hosted PBX and Residential Service and 1 more component, lasting 34d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 08:32 PM UTC
Resolved
May 08, 2026, 07:22 PM UTC
Duration
34d 22h
Detected by Pingoru
Apr 03, 2026, 08:32 PM UTC

Affected components

Hosted PBXResidential ServiceTrunkingAuto Provisioning

Update timeline

  1. investigating Apr 03, 2026, 08:32 PM UTC

    We are seeing issues with provisioning and registration of some Grandstream devices. The team is actively reviewing the situation

  2. monitoring Apr 05, 2026, 12:01 AM UTC

    We have implemented a fix. If you are still having issues with your devices, please contact us by emailing [email protected] and we can assist you further.

  3. resolved May 08, 2026, 07:22 PM UTC

    This incident has been resolved.