ClearlyIP incident

Issues with Grandstream devices with XCast Labs

Minor Ongoing View vendor source →
Started
Apr 03, 2026, 08:32 PM UTC
Resolved
Ongoing
Duration
● 30d 5h
Detected by Pingoru
Apr 03, 2026, 08:32 PM UTC

Affected components

Hosted PBXResidential ServiceTrunkingAuto Provisioning

Update timeline

  1. investigating Apr 03, 2026, 08:32 PM UTC

    We are seeing issues with provisioning and registration of some Grandstream devices. The team is actively reviewing the situation

  2. monitoring Apr 05, 2026, 12:01 AM UTC

    We have implemented a fix. If you are still having issues with your devices, please contact us by emailing [email protected] and we can assist you further.

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