ClearlyIP incident
Delayed Mail Delivery to Microsoft Mail Services
ClearlyIP experienced a minor incident on August 25, 2026 affecting Fax Service and Clearly Cloud Canada and 1 more component, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2026, 08:51 PM UTC
We are seeing an increase in mail delivery delays for messages originating from our platforms towards Microsoft mail services.
- monitoring Aug 25, 2026, 08:55 PM UTC
Queue processing continues successfully, though slowly as Microsoft accepts mail from our platform(s). We expect to see acceptance rates increase over time as well. Engineering continues to monitor activity and delivery improvements.
- monitoring Aug 26, 2026, 02:24 AM UTC
We continue to monitor for improved mail delivery rates to Microsoft mail services.
- monitoring Aug 26, 2026, 02:07 PM UTC
While we are still seeing delays in delivering mail to Microsoft mail services, acceptance rates are continually improving and the current backlog has been almost completely processed. We are continuing to monitor for performance and will close this out once we are satisfied with consistent delivery rates.
- resolved Aug 27, 2026, 02:18 PM UTC
Mail continues to flow normally and at expected deliverability rates without delays.