ClearlyIP incident

Intermittent call quality issues with Inbound Calls

Minor Resolved View vendor source →

ClearlyIP experienced a minor incident on August 21, 2026 affecting US Central and Inbound/Outbound Calls and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 01:46 PM UTC
Resolved
Aug 21, 2026, 03:07 PM UTC
Duration
1h 20m
Detected by Pingoru
Aug 21, 2026, 01:46 PM UTC

Affected components

US CentralInbound/Outbound CallsUS EastCA EastClearly Cloud USA - w

Update timeline

  1. investigating Aug 21, 2026, 01:46 PM UTC

    We are current investigating intermittent call quality issues with inbound calls with our upstream carriers

  2. resolved Aug 21, 2026, 03:07 PM UTC

    Upstream carrier has resolved the issues at approximately 9:13am CST

  3. postmortem Sep 15, 2026, 08:14 PM UTC

    Several reports of poor audio quality on inbound calls were received beginning around 6:30 AM CDT. Investigation revealed the issue was region-specific, involving an upstream carrier who was promptly notified. We observed the issue to be fully resolved sometime shortly after 9AM CDT.