ClearlyIP incident

Outbound Calls to a Small Percentage of Rate Centers are Failing

Minor Resolved View vendor source →

ClearlyIP experienced a minor incident on September 1, 2026 affecting Hosted PBX and Residential Service and 1 more component, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 11:00 PM UTC
Resolved
Sep 03, 2026, 11:54 AM UTC
Duration
1d 12h
Detected by Pingoru
Sep 01, 2026, 11:00 PM UTC

Affected components

Hosted PBXResidential ServiceTrunking

Update timeline

  1. investigating Sep 02, 2026, 03:15 PM UTC

    We are current investigating an issue where outbound calls to a small percentage of rate centers are failing for customers. Note that this only affects customers directly connecting through our XCast platform.

  2. identified Sep 02, 2026, 03:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 02, 2026, 05:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 03, 2026, 11:54 AM UTC

    This incident has been resolved.