Clay Labs Outage History
Clay Labs is up right nowPingoru has recorded 128 incidents for Clay Labs: 52 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 121 of 720 (17%) |
| May 2026 | 5 | 73 of 744 (10%) |
| June 2026 | 3 | 88 of 720 (12%) |
| July 2026 | 6 | 127 of 744 (17%) |
| August 2026 | 4 | 49 of 744 (7%) |
| September 2026 | 5 | 390 of 720 (54%) |
| October 2026 | 2 | 47 of 512 (9%) |
Incidents, newest first
Minor October 20, 2026 Webhook, Audiences, enrichment delays 1d 6h Clay service
Started Oct 20, 2026, 02:40 PM UTC· resolved Oct 21, 2026, 09:21 PM UTC
- monitoring Oct 20, 2026, 05:00 PM UTC
We've resolved the issue causing processing delays across Audiences, some enrichments, and webhooks. For enrichments with cells stuck in Queued or Awaiting Callback, retrying that cell should run the enrichment successfully. We've re-tried webhooks that were delayed during this timeframe.
- monitoring Oct 20, 2026, 08:44 PM UTC
We've resolved the issue causing processing delays across Audiences, some enrichments, and webhooks. For enrichments with cells stuck in Queued or Awaiting Callback, retrying that cell should run the enrichment successfully. We've re-tried webhooks that were delayed during this timeframe.
- resolved Oct 21, 2026, 09:21 PM UTC
We've resolved the issue causing processing delays across Audiences, some enrichments, and webhooks. We've re-tried enrichments with cells stuck in Queued or Awaiting Callback during this timeframe. We've re-tried webhooks that were delayed during this timeframe.
Minor October 14, 2026 HTTP API actions returning errors 36m Clay service
Started Oct 14, 2026, 06:52 PM UTC· resolved Oct 14, 2026, 07:28 PM UTC
- resolved Oct 14, 2026, 07:28 PM UTC
We’ve fully resolved the issue. Affected actions may need to be re-run.
- resolved Oct 20, 2026, 07:52 PM UTC
We’ve fully resolved the issue. Affected actions may need to be re-run.
Minor September 30, 2026 Account Agent Runs in Audiences Failed 23h 7m Clay service
Started Sep 30, 2026, 04:58 PM UTC· resolved Oct 01, 2026, 04:06 PM UTC
- resolved Oct 01, 2026, 04:06 PM UTC
Users might see an error for some Account Agent in Audiences runs. We’ve fully resolved the issue and you were not charged credits for errored runs. Please rerun the Account Agent to get results (scheduled Account Agents will have results on the next scheduled run). You can see all your Account Agents and last run status is Audiences > Companies > Data Hub.
- resolved Oct 14, 2026, 09:03 PM UTC
Users might see an error for some Account Agent in Audiences runs. We’ve fully resolved the issue and you were not charged credits for errored runs. Please rerun the Account Agent to get results (scheduled Account Agents will have results on the next scheduled run). You can see all your Account Agents and last run status is Audiences > Companies > Data Hub.
Minor September 23, 2026 Ad syncs and API/CLI batch runs failing 12h 5m Clay service
Started Sep 23, 2026, 11:59 AM UTC· resolved Sep 24, 2026, 12:05 AM UTC
- resolved Sep 24, 2026, 12:05 AM UTC
The issue has been fully resolved.
- resolved Oct 08, 2026, 12:09 AM UTC
The issue has been fully resolved.
Minor September 15, 2026 Enrich Person and Signal Run degradation 16d Clay service
Started Sep 15, 2026, 08:11 PM UTC· resolved Oct 01, 2026, 08:24 PM UTC
- resolved Oct 01, 2026, 08:24 PM UTC
We’ve fully resolved the issue.
- resolved Oct 20, 2026, 09:33 PM UTC
We’ve fully resolved the issue.
Minor September 15, 2026 Enrichment Action Errors 7h 58m Clay service
Started Sep 15, 2026, 06:42 PM UTC· resolved Sep 16, 2026, 02:40 AM UTC
- resolved Sep 16, 2026, 02:40 AM UTC
We’ve fully resolved the issue.
- resolved Oct 13, 2026, 06:56 PM UTC
We’ve fully resolved the issue.
Minor September 9, 2026 Enrich Person is not returning correct data in some cases 1d 21h Clay service
Started Sep 09, 2026, 07:31 PM UTC· resolved Sep 11, 2026, 04:59 PM UTC
- resolved Sep 11, 2026, 04:59 PM UTC
We’ve fully resolved the issue.
- resolved Oct 08, 2026, 07:05 PM UTC
We’ve fully resolved the issue.
Minor August 13, 2026 Issues with Audiences and Table Lookups 3h 6m Clay service
Started Aug 13, 2026, 06:53 PM UTC· resolved Aug 13, 2026, 09:59 PM UTC
- resolved Aug 13, 2026, 09:59 PM UTC
We’ve fully resolved the issue.
- resolved Aug 27, 2026, 09:15 PM UTC
We’ve fully resolved the issue.
Minor August 12, 2026 Unexpected Behavior in Claygent Workflows Node 1d 19h Clay service
Started Aug 12, 2026, 08:39 PM UTC· resolved Aug 14, 2026, 03:52 PM UTC
- resolved Aug 14, 2026, 03:52 PM UTC
We’ve fully resolved the issue and all Claygent workflow nodes should be running as expected.
- resolved Sep 02, 2026, 06:07 PM UTC
We’ve fully resolved the issue and all Claygent workflow nodes should be running as expected.
Minor August 10, 2026 High errors and latency issue 5h 53m Clay service
Started Aug 10, 2026, 06:38 AM UTC· resolved Aug 10, 2026, 12:31 PM UTC
- resolved Aug 10, 2026, 12:31 PM UTC
Earlier today we experienced elevated error rates and increased latency across a small number of workspaces on the Clay application due to a partial outage with our cloud services provider. During this degradation webhook processing was temporarily disabled for all workspaces. This has now been resolved. Access to affected workspaces and tables has been restored and queued webhooks have processed. We apologize for any inconvenience caused
- resolved Aug 24, 2026, 09:53 PM UTC
Earlier today we experienced elevated error rates and increased latency across a small number of workspaces on the Clay application due to a partial outage with our cloud services provider. During this degradation webhook processing was temporarily disabled for all workspaces. This has now been resolved. Access to affected workspaces and tables has been restored and queued webhooks have processed. We apologize for any inconvenience caused
Minor August 7, 2026 Reports of issue affecting functions 18m Clay service
Started Aug 07, 2026, 08:23 AM UTC· resolved Aug 07, 2026, 08:41 AM UTC
- resolved Aug 07, 2026, 08:41 AM UTC
We've resolved an issue that was affecting function table links.
- resolved Aug 25, 2026, 06:49 PM UTC
We've resolved an issue that was affecting function table links.
Minor July 28, 2026 Legacy Audience Ads (beta) syncs are under-exporting audience members 1d 1h Clay service
Started Jul 28, 2026, 04:32 PM UTC· resolved Jul 29, 2026, 06:11 PM UTC
- resolved Jul 29, 2026, 06:11 PM UTC
We've pushed a fix. We've re-synced all recurring v2 Ad Syncs to re-trigger ad platform syncs with the fixed data. Legacy ad syncs will repair themselves on their next scheduled sync.
- resolved Aug 12, 2026, 06:12 PM UTC
We've pushed a fix. We've re-synced all recurring v2 Ad Syncs to re-trigger ad platform syncs with the fixed data. Legacy ad syncs will repair themselves on their next scheduled sync.
Minor July 25, 2026 AI Columns currently not running as expected 1d Clay service
Started Jul 25, 2026, 01:10 AM UTC· resolved Jul 26, 2026, 01:19 AM UTC
- resolved Jul 26, 2026, 01:19 AM UTC
We’ve fully resolved the issue. Thank you for your patience while we worked through it.
- resolved Aug 19, 2026, 04:01 PM UTC
We’ve fully resolved the issue. Thank you for your patience while we worked through it.
Major July 16, 2026 app.clay.com is down 5h 39m Clay service
Started Jul 16, 2026, 08:04 AM UTC· resolved Jul 16, 2026, 01:44 PM UTC
- resolved Jul 16, 2026, 01:44 PM UTC
Clay was unavailable due to an upstream infrastructure provider outage that also affected several downstream providers, including intermittent SSO login issues. This has been resolved and the app is fully operational. Please re-send webhooks and re-run impacted cells.
- resolved Jul 30, 2026, 07:08 PM UTC
Clay was unavailable due to an upstream infrastructure provider outage that also affected several downstream providers, including intermittent SSO login issues. This has been resolved and the app is fully operational. Please re-send webhooks and re-run impacted cells.
Minor July 14, 2026 Low Match Rates on Ads 23h 17m Clay service
Started Jul 14, 2026, 10:09 PM UTC· resolved Jul 15, 2026, 09:26 PM UTC
- resolved Jul 15, 2026, 09:26 PM UTC
We've solved this temporary issue contained to the Meta integration that should resolve for new syncs. We will continue monitoring match rates to ensure they continue recovering over time.
- resolved Jul 30, 2026, 10:19 PM UTC
We've solved this temporary issue contained to the Meta integration that should resolve for new syncs. We will continue monitoring match rates to ensure they continue recovering over time.
Minor July 8, 2026 Enrichment delays identified 2h 47m Clay service
Started Jul 08, 2026, 02:34 PM UTC· resolved Jul 08, 2026, 05:22 PM UTC
- resolved Jul 08, 2026, 05:22 PM UTC
We’ve fully resolved the issue.
- resolved Jul 22, 2026, 05:20 PM UTC
We’ve fully resolved the issue.
Minor July 6, 2026 Investigating: Slower AI enrichment runs 1d 21h Clay service
Started Jul 06, 2026, 11:58 AM UTC· resolved Jul 08, 2026, 09:15 AM UTC
- resolved Jul 08, 2026, 09:15 AM UTC
We’ve fully resolved the issue.
- resolved Aug 25, 2026, 04:51 PM UTC
We’ve fully resolved the issue.
Minor June 30, 2026 Incoming webhooks not properly processed 1h 56m Clay service
Started Jun 30, 2026, 10:05 PM UTC· resolved Jul 01, 2026, 12:01 AM UTC
- resolved Jul 01, 2026, 12:01 AM UTC
We’ve fully resolved the issue.
- resolved Jul 15, 2026, 12:01 AM UTC
We’ve fully resolved the issue.
Minor June 9, 2026 Enrichment Run Failures 3d 7h Clay service
Started Jun 09, 2026, 03:48 PM UTC· resolved Jun 12, 2026, 11:29 PM UTC
- resolved Jun 12, 2026, 11:29 PM UTC
We’ve fully resolved the issue.
- resolved Jun 26, 2026, 11:31 PM UTC
We’ve fully resolved the issue.
Minor June 9, 2026 We are currently experiencing an issue where rows in a table aren't correctly loading 7h 7m Clay service
Started Jun 09, 2026, 09:14 AM UTC· resolved Jun 09, 2026, 04:21 PM UTC
- resolved Jun 09, 2026, 04:21 PM UTC
We've fully resolved this issue. During this period, some table views may have failed to load, existing rows may not have updated as expected, and Webhooks may have failed to deliver to their destination tables. If you believe any data was affected, please reach out to our support team and we'll be happy to help.
- resolved Jul 09, 2026, 06:51 PM UTC
We've fully resolved this issue. During this period, some table views may have failed to load, existing rows may not have updated as expected, and Webhooks may have failed to deliver to their destination tables. If you believe any data was affected, please reach out to our support team and we'll be happy to help.
Minor May 26, 2026 Clay is currently experiencing issues 1h 5m Clay service
Started May 26, 2026, 06:57 PM UTC· resolved May 26, 2026, 08:03 PM UTC
- resolved May 26, 2026, 08:03 PM UTC
We’ve fully resolved the issue.
- resolved Jun 09, 2026, 08:03 PM UTC
We’ve fully resolved the issue.
Minor May 25, 2026 AI actions complete time are showing slower than usual. 2h 4m Clay service
Started May 25, 2026, 09:53 AM UTC· resolved May 25, 2026, 11:58 AM UTC
- resolved May 25, 2026, 11:58 AM UTC
We’ve fully resolved the issue. If AI actions still appear stuck, please try force re-running the cells. You can also filter rows by “is queued” and bulk force re-run those rows.
- resolved Jun 08, 2026, 11:46 AM UTC
We’ve fully resolved the issue. If AI actions still appear stuck, please try force re-running the cells. You can also filter rows by “is queued” and bulk force re-run those rows.
Minor May 25, 2026 Clay's enrichment actions shows stuck in the queue 1h 33m Clay service
Started May 25, 2026, 06:47 AM UTC· resolved May 25, 2026, 08:20 AM UTC
- resolved May 25, 2026, 08:20 AM UTC
We’ve fully resolved the issue.
- resolved Jun 09, 2026, 09:05 PM UTC
We’ve fully resolved the issue.
Minor May 22, 2026 Web scraping errors in AI columns 4h 34m Clay service
Started May 22, 2026, 07:29 PM UTC· resolved May 23, 2026, 12:04 AM UTC
- resolved May 23, 2026, 12:04 AM UTC
We’ve fully resolved the issue. Impacted rows will need to be re-run.
- resolved Jun 10, 2026, 05:53 PM UTC
We’ve fully resolved the issue. Impacted rows will need to be re-run.
Minor May 22, 2026 Records not populating from External Source imports 2d 21h Clay service
Started May 22, 2026, 11:05 AM UTC· resolved May 25, 2026, 08:53 AM UTC
- resolved May 25, 2026, 08:53 AM UTC
We’ve fully resolved the issue.
- resolved Aug 25, 2026, 04:51 PM UTC
We’ve fully resolved the issue.