Clay Labs incident

Legacy Audience Ads (beta) syncs are under-exporting audience members

Resolved after 1 day 1 hour, affecting Clay service, on July 28, 2026.

resolved Aug 12, 2026, 06:12 PM UTC

We've pushed a fix. We've re-synced all recurring v2 Ad Syncs to re-trigger ad platform syncs with the fixed data. Legacy ad syncs will repair themselves on their next scheduled sync.

Started: Jul 28, 2026, 04:32 PM UTC
Resolved: Jul 29, 2026, 06:11 PM UTC
Duration: 1d 1h
Detected by Pingoru: Jul 28, 2026, 04:32 PM UTC

Affected components

Clay service

Update timeline

resolved Jul 29, 2026, 06:11 PM UTC

We've pushed a fix. We've re-synced all recurring v2 Ad Syncs to re-trigger ad platform syncs with the fixed data. Legacy ad syncs will repair themselves on their next scheduled sync.
resolved Aug 12, 2026, 06:12 PM UTC

We've pushed a fix. We've re-synced all recurring v2 Ad Syncs to re-trigger ad platform syncs with the fixed data. Legacy ad syncs will repair themselves on their next scheduled sync.

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