Clay Labs incident

Webhook, Audiences, enrichment delays

Resolved after 1 day 6 hours, affecting Clay service, on October 20, 2026.

resolved Oct 21, 2026, 09:21 PM UTC

We've resolved the issue causing processing delays across Audiences, some enrichments, and webhooks. We've re-tried enrichments with cells stuck in Queued or Awaiting Callback during this timeframe. We've re-tried webhooks that were delayed during this timeframe.

Started
Oct 20, 2026, 02:40 PM UTC
Resolved
Oct 21, 2026, 09:21 PM UTC
Duration
1d 6h
Detected by Pingoru
Oct 20, 2026, 02:40 PM UTC

Affected components

Clay service

Update timeline

  1. monitoring Oct 20, 2026, 05:00 PM UTC

    We've resolved the issue causing processing delays across Audiences, some enrichments, and webhooks. For enrichments with cells stuck in Queued or Awaiting Callback, retrying that cell should run the enrichment successfully. We've re-tried webhooks that were delayed during this timeframe.

  2. monitoring Oct 20, 2026, 08:44 PM UTC

    We've resolved the issue causing processing delays across Audiences, some enrichments, and webhooks. For enrichments with cells stuck in Queued or Awaiting Callback, retrying that cell should run the enrichment successfully. We've re-tried webhooks that were delayed during this timeframe.

  3. resolved Oct 21, 2026, 09:21 PM UTC

    We've resolved the issue causing processing delays across Audiences, some enrichments, and webhooks. We've re-tried enrichments with cells stuck in Queued or Awaiting Callback during this timeframe. We've re-tried webhooks that were delayed during this timeframe.

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