CivicPlus experienced a minor incident on October 13, 2026 affecting Visitor Access, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2026, 02:13 PM UTC
Status: Investigating We are currently investigating reports of service performance degradation. Updates will follow as more information becomes available. Affected components Visitor Access (Degraded performance)
- investigating Oct 13, 2026, 02:29 PM UTC
Status: Investigating We are still investigating the root cause. We will continue to share updates every 15 minutes, or sooner if additional information becomes available. Affected components Visitor Access (Degraded performance)
- investigating Oct 13, 2026, 02:45 PM UTC
Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Visitor Access (Degraded performance)
- investigating Oct 13, 2026, 03:06 PM UTC
Status: Investigating We are still investigating an issue affecting site performance. Users may experience slowness. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Visitor Access (Degraded performance)
- monitoring Oct 13, 2026, 03:33 PM UTC
Status: Monitoring Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Visitor Access (Degraded performance)
- resolved Oct 13, 2026, 08:14 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Visitor Access (Operational)