CivicPlus incident

Degraded Performance - Payments

Major Ongoing View vendor source →

CivicPlus is currently experiencing a major incident affecting Payments, which began 1d ago. The vendor's full update timeline is below.

Started
Oct 09, 2026, 05:38 PM UTC
Resolved
Ongoing
Duration
● 1d 3h
Detected by Pingoru
Oct 09, 2026, 05:38 PM UTC

Affected components

Payments

Update timeline

  1. monitoring Oct 09, 2026, 05:38 PM UTC

    Status: Monitoring We are aware of an CardPointe EMV device service disruption that affected customers using a CardPointe integration. CardPointe has applied a fix, and our teams are monitoring to confirm normal service has been restored. You can follow their incident updates here: https://status.cardconnect.com/incidents/fjm9p1srtpn8 If you are still experiencing issues, CardPointe recommends power cycling your EMV device. If you are still experiences issues after power cycling your device, please contact CivicPlus Technical Support. Affected components Payments (Degraded performance) Payments (Degraded performance) Payments (Degraded performance) Payments (Degraded performance) Payments (Degraded performance)